Surabh Kumar

Desktop Support

Talent

Greater NoidaMember since August 5, 2026

Windows 10Windows 11Microsoft Office 365OutlookWindows Live MailNetwork printersPolycomMAC supportPhysical cables patchingLAN cablesAsset managementData backupCommunicationRelationship managementAnalytical skills

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Windows 10Windows 11Microsoft Office 365OutlookWindows Live Mail

About

To be associated with an Organization where I can utilize my knowledge and skills to further the organization's objectives and to be instrumental in organization's growth and attain my career targets in the progress.

Experience

Desktop Support - Team Computers Pvt. Ltd. (BCCL-TOI)

(2022-09 - 2025-10)

Configure and Troubleshoots hardware, software, and network connectivity issues.
Setup and Configure Desktop, Computers, Peripherals, and Wi-Fi connections.
Installation of 3rd party software.
Setup Boardroom meetings (Video conferencing, PPT, teams meeting, zoom meeting) on Polycom.
Windows 10 and Windows 11 troubleshooting. Install OS (Windows, Mac).
Working with vendors to fix Hardware issues.
Assisted in hardware installation & and maintenance of workstation.
Configure and troubleshoot Microsoft Office 365, Outlook, Windows Live Mail, and network printers.
Physical cables patching knowledge-Phone and LAN cables. Basic MAC support.
Inventory and asset management skills.
Provide Remote & Physical Support to the users Monitor Tickets & Escalations from the users/IT support Manage user's data backup.
A team player with excellent communication, relationship management and analytical skills.

Technical Service Advisor L1 - Progressive Techserve Pvt. Ltd.

(2025-09)