Suraj Official

Results-driven Logistics & Operations Manager with 8+ years of experience in courier dispatch operations, warehouse management, and last-mile delivery optimization. Proven expertise in managing courier partnerships with Delhivery, Bluedart, and Speed Post — including AWB management, RTO reduction, SPCOD handling, and delivery manifest reconciliation. Adept at leading teams, improving SLAs, and implementing data-driven solutions using Excel-based tracking systems.

Operations Manager – Courier & Dispatch at Kudos Laboratories Pvt. Ltd. (2021-01 – Present)

• Manage end-to-end courier dispatch operations with partners including Delhivery, Bluedart, and Speed Post (NDC Tilak Nagar).
• Oversee AWB generation, delivery manifest creation, and daily RTO/SPCOD report tracking using customized Excel dashboards.
• Reduced RTO percentage by 18% through proactive customer communication and address verification protocols.
• Lead a team of 20+ warehouse and dispatch staff; conduct daily briefings, performance reviews, and training.
• Coordinate with courier partners for SLA adherence, dispute resolution, and monthly reconciliation.
• Developed automated Excel-based MIS reports for SPCOD RTO tracking with combined grand totals and date-wise analysis.
• Handle HR administrative tasks including attendance management, salary processing, and issuance of official documents.

Assistant Operations Manager at Kudos Ayurveda Limited (2018-01 – 2021-12)

• Supervised daily inbound and outbound shipment operations across 3 warehouse hubs with 500+ daily dispatches.
• Managed inventory levels, stock audits, and discrepancy reporting to ensure 99.5% order accuracy.
• Implemented barcode scanning system that reduced manual errors by 25% and improved dispatch speed.
• Coordinated with field delivery teams for real-time tracking, exception management, and POD collection.
• Prepared daily/weekly/monthly MIS reports for senior management review.

Logistics Coordinator at Sogo Teleshopping (2016-01 – 2018-12)

• Handled route planning and vehicle allocation for last-mile delivery across Delhi NCR region.
• Managed customer queries, escalations, and delivery exceptions for 200+ shipments daily.
• Maintained delivery records, consignment registers, and daily dispatch logs.

Diploma in Mechanical Engineering – Board of Technical Education (2018)

12th (Intermediate) – UP Board (2012)

10th (High School) – UP Board (2010)