Suraj Singh Rawat

IT Engineer with 2.5 years of experience in troubleshooting and implementing IT infrastructure and enterprise solutions. Skilled in managing and troubleshooting networks, hardware, patches, and software, as well as conducting Security Risk Analysis (SRA) and optimizing system performance to ensure business continuity. Adept at resolving complex technical issues through MS Teams calls.

Desktop Support Engineer at Teleperformance (2024-04 – 2026-09)

• Troubleshoot hardware and software issues.
• Performed PC formatting and system provisioning to ensure readiness as per operational requirements.
• Configure and troubleshoot Outlook for Microsoft 365 license plans E3, F3, E1, and K1.
• Collaborated with relevant teams during Security Risk Analysis (SRA) to resolve unauthorized website access issues.
• Perform basic LAN and Wi-Fi network troubleshooting.
• Work with relevant teams to identify and resolve issues that arise in Operations.
• Manage and troubleshoot compliance applications such as CrowdStrike, Tanium, and Domain Controller.
• Knowledge of DHCP and DNS.
• Resolve tickets using the ServiceNow tool within the SLA.
• Manage Active Directory for user account administration, including password resets and account unlocking.
• Configured and deployed laptops, including joining them to the corporate domain for secure network access.
• Knowledge about Citrix environment.

Lab Coordinator at Jetking Institution (2023-10 – 2024-01)

• Set up systems and projectors in the lab.
• Desktop configured for new upcoming batch.
• Outlook configuration.

Diploma in Cloud Computing – Nirman Vihar Jetking (2023-08 – 2024-10)

Bachelor of Arts in Political Honours – School of Open Learning – Delhi (2021-04 – 2024-10)

12th in Arts – CBSE – Delhi (2020-04 – 2021-06)