Suruchi Bhardwaj

Recent graduate from Delhi Skill and Entrepreneurship University with hands-on internship experience in banking operations, customer relations and business development (GTM). Skilled in presentations, financial assignments, and client communication, with strong adaptability and confidence in fast-paced, people-facing roles. Also experienced in independently managing home tuitions, reflecting strong ownership and interpersonal skills.

Operations & Customer Relations Intern - Muthoot Finance

• Supported daily branch operations, ensuring smooth and accurate customer service.
• Handled end-to-end gold loan processing, including new loan creation, top-up loans, and loan renewals.
• Managed complete system-based workflow for loan entries — customer KYC entry, loan account creation, valuation entry, and disbursal processing in the internal software system.
• Maintained and updated Excel-based records for loan tracking, daily transactions, renewals, and top-up data, ensuring accuracy and easy retrieval.
• Handled customer dealing and query resolution — explaining loan terms, interest rates, and renewal/top-up process to customers.
• Coordinated with branch staff for documentation, verification, and timely closure/renewal of loan accounts.
• Gained practical exposure to financial operations, compliance basics, and back-office workflows in the NBFC/gold loan sector.

Go-To-Market (GTM) Intern - Escape Tribe

Travel & Tourism Company

• Promoted company offerings to college students through targeted social media outreach.
• Connected with multiple colleges to introduce the company's travel packages and student offers.
• Coordinated and scheduled meetings between college contacts and company co-founders.
• Contributed to lead generation and brand visibility as part of the go-to-market strategy.

Home Tutor

Freelance and self employed

• Independently provide home tuition, planning lessons and tracking student progress.
• Strengthened communication, patience, and subject explanation skills through one-on-one teaching.

Bachelor's Degree - Graduation - Delhi Skill and Entrepreneurship University (DSEU)

Senior Secondary - Commerce - S.K.V. Vidyalaya

Secondary - S.K.V. Vidyalaya