Syed Arif

Business Operations and Client Support professional with over 7 years of experience supporting international B2B customers through business execution, client communication, sales operations, CRM administration, documentation management, and process improvement. Experienced in collaborating with US-based customers, preparing executive presentations, business reports, customer proposals, onboarding documentation, and operational deliverables while maintaining high standards of quality, accuracy, and customer service. Strong background in stakeholder communication, workflow optimization, quality reviews, and cross-functional collaboration within fast-paced environments.

Recognized for delivering high-quality work under tight deadlines, improving operational efficiency, maintaining CRM integrity, and mentoring teams to achieve consistent business outcomes.

International Sales Associate | Sales Operations Lead - Excel Soft Services India Pvt. Ltd. (Movers.com) - Hyderabad, India

(2019-07)

• Support international B2B customers throughout the complete client lifecycle, ensuring timely delivery of customer requirements while maintaining quality standards.
• Collaborate directly with customers to understand business needs, clarify requirements, and recommend appropriate service solutions.
• Translate customer discussions into structured proposals, pricing documents, onboarding guides, and customer-facing business documentation.
• Prepare executive presentations, reports, dashboards, and business communications using Microsoft PowerPoint, Excel, and Word.
• Maintain accurate documentation, customer records, and project information within CRM systems.
• Review customer interactions to identify communication gaps, process improvements, and service enhancement opportunities.
• Perform quality checks on customer documentation, proposals, CRM records, and onboarding materials to ensure accuracy and completeness.
• Conduct root cause analysis on conversion trends and recommend workflow improvements.
• Design and maintain Standard Operating Procedures (SOPs), process documentation, training guides, and workflow manuals.
• Improve CRM data quality by implementing standardized documentation and follow-up processes.
• Coordinate with Sales, Marketing, Operations, Customer Success, and Onboarding teams to deliver seamless customer experiences.
• Mentor junior sales professionals through call reviews, coaching sessions, and performance feedback.
• Prioritize multiple customer requests while consistently meeting aggressive deadlines within a high-volume international business environment.
• Develop daily, weekly, and monthly operational reports using Microsoft Excel.
• Monitor KPIs including pipeline movement, conversion ratios, response times, and revenue performance.
• Present operational insights and business recommendations to management.
• Consistently exceeded monthly sales targets by 5–10%.
• Successfully onboarded 10–15 new B2B clients every month.
• Led a client expansion initiative that onboarded more than 60 new customers within three months.
• Improved CRM data accuracy through standardized documentation and process improvements.
• Developed SOPs and structured workflows that improved operational consistency and team productivity.

Assistant Restaurant Manager - Splendid Group – Blaze Burgers LLC - Dubai, UAE

(2017-01 - 2018-12)

• Supervised daily business operations while leading frontline teams.
• Prepared operational reports, shift documentation, and performance summaries.
• Coordinated staffing, inventory planning, vendor communication, and internal operations.
• Conducted quality reviews and ensured compliance with operational standards.
• Managed customer escalations while maintaining exceptional service quality.
• Delivered coaching and performance feedback to improve team effectiveness.

Food & Beverage Operations - The Park Hyderabad | Marriott Hotels | Sharaf DG - India & UAE

(2011-01 - 2016-12)

• Supported business operations within premium hospitality organizations.
• Assisted with SOP implementation, operational readiness, workflow planning, and employee onboarding.
• Worked collaboratively with cross-functional teams to deliver exceptional customer experiences.
• Developed strong communication, documentation, and stakeholder management capabilities.

Bachelor of Hotel Management & Catering Technology - Hotel Management & Catering Technology - Osmania University