Sushmita Bose
Key Account Manager | Tendering & e-Procurement Specialist
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About
Results-driven Key Account Manager with over 8+ years of experience in e-Tendering, e-Procurement, Account Management, IT/ITES operations, Export-Import coordination, and client servicing. Strong expertise in GeM, IREPS, CPP Portal, bid management, techno-commercial documentation, compliance, government procurement processes, and stakeholder management. Proven ability to manage complex tenders, drive business growth, and build long-term client relationships.
Experience
Key Account Manager - Efiling Infotech Pvt. Ltd.
(2017-04)
- Manage complete tender lifecycle from opportunity identification to submission.
- Prepare techno-commercial bids and ensure compliance with tender requirements.
- Handle online procurement platforms including GeM, IREPS and CPP Portal.
- Coordinate with sales teams, clients, PSUs and government departments.
- Track post-bid activities and improve bid success strategies.
- Conduct market intelligence and competitor analysis.
Administration - Acknit Industries Ltd.
(2013-11 - 2017-03)
- Provided executive support to Chairman and Executive Director.
- Managed calendars, meetings, travel plans and business correspondence.
- Handled domestic and international client communication.
- Managed export-import documentation and reporting.
- Supported strategic planning and administrative operations.
Associate - MJunction Services Ltd.
(2008-11 - 2013-10)
- Provided administrative and operational support to service delivery teams (CRM)
- Managed vendor coordination and business communications.
- Trained bidders on online auction platforms.
- Resolved bidder registration and bidding-related issues.
- Coordinated data validation and project support activities.
Zonal Service Coordinator - HCL Infosystems Ltd.
(2006-12 - 2008-11)
- Acted as SPOC for after-sales support operations.
- Managed complaint resolution and escalation handling.
- Processed claims through SAP CRM and Oracle.
- Monitored engineer productivity and service performance.
- Coordinated procurement and billing processes.
Education
Bachelor of Arts - English - Asutosh College, University of Calcutta (2006)
