Suvajit Das

Order-to-Cash (O2C) professional with 7+ years of experience in customer service, order management, and back-office operations within a global delivery environment. Proven expertise in managing complex customer accounts, resolving order and billing exceptions, and coordinating across cross-functional teams including finance, logistics, and supply chain. Strong analytical mindset with a track record of improving process efficiency, reducing escalations, and enhancing customer satisfaction.

Experienced in SAP IS-U and end-to-end O2C lifecycle including pricing validation, credit management, invoicing, and dispute resolution.

Information Process Enabler - Tata Consultancy Services (TCS) - Kolkata, India

(2018-09)

• Managed end-to-end Order-to-Cash (O2C) lifecycle including order entry, validation, billing, collections, and dispute resolution
• Owned and handled complex and high-value customer accounts, ensuring accurate order processing and timely issue resolution
• Acted as a primary point of contact for escalations, resolving pricing discrepancies, billing errors, and order delays within SLA timelines
• Performed detailed order validation (pricing, contract compliance, quantities, and customer data) prior to processing
• Resolved billing exceptions including incorrect invoices, short payments, and customer disputes in coordination with finance teams
• Conducted credit checks and managed order blocks/releases based on customer credit limits and risk assessment
• Handled order modifications, cancellations, backorders, and supply constraints with minimal customer impact
• Collaborated with cross-functional teams (Finance, Customer Support, Operations) to resolve complex order and service issues
• Communicated proactively with customers regarding order status, delays, and resolution timelines
• Identified recurring issues and performed root cause analysis, reducing escalations and improving process efficiency
• Streamlined workflows and improved data consistency across back-office operations through process optimization initiatives
• Meter-to-Cash: Released £2–4 million of overdue billing monthly; managed complex disputes including change of tenancy, supply issues, and product alignment
• Executed bulk data uploads and system updates for acquisitions and customer records within ERP systems

B.A. (3 Year General) - Rishi Bankim Chandra College (2013 - 2016)