Operations Specialist at Tax Goddess Business Services, PC (2024-04 – 2025-03)
- Addressed client escalations and privacy breaches by drafting legal documents for offenders.
- Handled the necessary legal correspondence for copyright offenders.
- Assisted internal departments with administrative functions to support effective project execution.
- Collaborated on simultaneous projects with both operations & other teams, providing task tracking in CRMs.
- Proven ability to operate under pressure, maintaining accuracy aligned with company strategies.
Operations Manager at Palfrey Services LLC (2022-06 – 2023-12)
- Managed the remote operations of an accounting firm, ensuring task completion, reporting, client management, and much more.
- Frequently reviewed and approved drafts of emails and client communications.
- Other duties encompassed conducting daily check-in meetings and handling the recruitment and onboarding processes for new staff.
- Overseeing all system access and logins, regularly reviewing Standard Operating Procedures (SOPs) for accuracy, updating handbooks and policies, managing passwords, and maintaining various operational aspects.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge to various clients assigned to them.
- Conducted phone screens with prospective candidates to assess their experience levels.
Operations Manager at Brilserve Ltd. (2022-05 – 2022-12)
- Managed a team virtually for a real estate agency, was in charge of the daily operations of lettings and sales, and liaised with solicitors, purchasers, and vendors.
- Arranged viewings for prospective tenants, managed tenant and landlord issues, was responsible for rent renewals, rent collection, compliance documents, etc.
- Reported to the director of the company & collaborated with the management team on long-term strategic planning initiatives for the organization.
- Managed and oversaw operations, maintenance, and administration of properties.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
Business Manager at Maximus BV (2021-08 – 2022-02)
- Worked along with the CEO, managing businesses across four industries.
- Devised strategic plans to help with the functioning of the business
- Dealt with schedule changes, employee call-ins, and other staffing issues
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Communicated regularly with property managers, ensuring timely follow-up on daily tasks via email.
- Maintained portfolios and organized documents for signatures to streamline operations.
Financial Analyst/Administrator at TTI Capital LLC (2020-09 – 2021-08)
- Prepared consolidated reports to provide insights into property performance.
- Conducted due diligence on newly acquired properties and compiled comprehensive reports.
- Managed vendor onboarding processes, ensuring all necessary paperwork was completed.
Business Development Manager (BDM) at Arunima Consulting (2019-04 – 2019-06)
- Responsible for lead generation
- Contacting potential clients to establish rapport and arrange meetings
US Recruiter at Staforus Inc (2018-12 – 2019-03)
- Recruiting drivers for a US company using various job portals and social media
- Daily calls and follow-ups and posting jobs on job portals
- Checking for valid C class license, felonies, accidents, and tickets.
Operations Manager/Business Analyst at LOTUS USA Inc (2017-07 – 2018-07)
- Identifying potential opportunities for the company and trying to get the best possible quotation from the supplier
- Develops proposals, bids, quotations, or other documents describing organizational products and services in response to requests from prospective clients
- Contacting various suppliers/vendors and convincing them to give us the best quotations
- Contacting US Government officers to give an update or answer any queries they had regarding the procurement
IT Service Desk Analyst at TEKsystems (2016-08 – 2017-02)
- Worked as a Contractor from HPE for HSBC Plc
- Process involved providing remote support to clients all over the globe working with HSBC, answers queries on LOTUS NOTES and OUTLOOK 2013
- Provided support for phone and email requests in a professional and courteous manner by logging faults with a unique reference number with a description of the fault in the incident management system
Senior Customer Service Executive at HSBC HDPI (2008-03 – 2010-10)
- Processed housing loans, including valuation instructions and fund disbursement to user accounts.
- Evaluated credit scores for mortgage loan applications to assess eligibility.
- Liaised with the Business Center and Mortgage Service Center in Sheffield regarding procedural updates.
- Coached agents on critical issues to enhance performance and resolve challenges.
- Mentored and developed less experienced team members to strengthen overall team capability.
- Engaged in deep dives to identify and solve problems during roadblocks.
SME at Satyam BPO Now Tech Mahindra (2005-05 – 2007-09)
- Coached agents on critical issues to enhance performance and resolve challenges.
- Mentored and developed less experienced team members to strengthen overall team capability.
- Engaged in deep dives to identify and solve problems during roadblocks.
