Swapnil Tiwatane

QA Architect with 10+ years of experience in test strategy, architecture, and enterprise QA transformation across telecom, enterprise, ecommerce, healthcare and CRM ecosystems. Expertise in Salesforce, API testing, and end-to-end system validation. Strong track record in stakeholder management, requirement analysis, and scalable QA framework design. Proven ability to lead cross-functional teams and drive quality engineering excellence in Agile environments.

QA Architect at ODIDO Netherlands (2024-11 – 2025-12)

QA Architect responsible for enterprise QA architecture and test strategy for multi-system telecom platforms

• Defined enterprise QA architecture and test strategy for multi-system telecom platforms
• Designed automation roadmap, reducing manual effort and improving release efficiency
• Established test governance (quality gates, entry/exit criteria, defect leakage tracking)
• Led solution design discussions ensuring system-wide testability
• Implemented scalable automation using Automation Anywhere
• Defined test data and environment strategy for large-scale testing
• Introduced risk-based testing to optimize coverage and timelines
• Mentored QA teams on architecture standards and automation practices

QA Architect / Business Analyst at DU Dubai (2020-01 – 2024-10)

QA Architect and Business Analyst responsible for scalable test architecture, enterprise test strategy, and QA transformation

• Designed scalable test architecture across CRM, middleware (TIBCO), and telecom systems
• Defined enterprise test strategy for integration and end-to-end validation
• Led QA transformation from manual to automation-first approach
• Owned QA delivery, sprint planning, and release sign-offs
• Defined KPIs, quality metrics, and reporting dashboards
• Architected end-to-end integration testing (BSCS, middleware, network systems)
• Implemented Agile-aligned test lifecycle processes
• Acted as Business Analyst ensuring requirement clarity and testability
• Optimized regression suites using reusable test assets

QA Automation Engineer / Test Design Lead at DU Dubai (2018-01 – 2019-12)

QA Automation Engineer and Test Design Lead responsible for test design, automation, and data validation

• Led test design and automation using Selenium WebDriver
• Developed automated scripts reducing manual effort
• Performed SQL-based data validation and integration testing
• Collaborated with stakeholders for requirement analysis

QA Lead at DU Dubai, Pune (2016-01 – 2017-12)

QA Lead responsible for telecom billing and charging systems testing

• Led QA for telecom billing and charging systems
• Performed end-to-end testing (prepaid/postpaid systems)
• Analysed logs, CDRs, and system integrations

QA Technician at KPN Netherlands (2010-08 – 2015-12)

QA Technician responsible for end-to-end testing of telecom products and services

• Executed end-to-end testing for telecom products and services
• Validated billing, ordering, and subscription systems