Swati Pabarekar
Senior Customer Support & Banking Operations Specialist | CRM • Email Support • Complaint Resolution
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About
Experienced customer support professional with strong expertise in banking operations, Corporate Internet Banking (CINB) support, CRM handling, backend email support, and complaint resolution. Currently working with Tech Mahindra supporting SBI technical processes. Skilled in root cause analysis, handling score requests, customer issue resolution, and delivering high-quality service in fast-paced BPO environments.
Experience
Sr Associate Customer Support - Tech Mahindra
(2023-06)
- Supporting SBI Corporate Internet Banking (CINB) technical process.
- Handling customer issues through backend email support.
- Managing CRM requests and score requests.
- Performing root cause analysis to identify and resolve recurring issues.
- Handling customer complaints and coordinating with internal teams for resolution.
Product Development Associate - Bonsai Herbals
(2020-01 - 2020-07)
- Worked on new product development including packaging interface and product outlines.
- Managed product codes and documentation for new launches.
Customer Care Executive - Muthoot Finance Ltd
(2017-08 - 2019-07)
- Handled customer queries related to gold loan services.
- Conducted KYC verification and documentation for customers.
- Assisted customers with financial products and account related queries.
Sales Executive / Telecaller - Gurukul Online Services
(2014-07 - 2017-07)
- Promoted CA and CS online coaching programs.
- Achieved monthly tele-sales targets and assisted new team members.
Education
Bachelor of Computer Application (BCA) - SNDT Mumbai
HSC - Mumbai University
SSC - Mumbai University
