Revathy Thyagarajan

To work with dedication in a competitive environment and contribute my best in achieving the organizational objectives by optimally utilizing my skills and knowledge.

Customer Service (CRM /Email & Chat Support) - Ergode Pvt LTD

(2026-01)

• Delivered customer support through email ensuring quick resolution of issues
• Utilized CRM systems to track, manage, and update customer interactions
• Improved response time and customer satisfaction through effective communication
• Managed multiple customer conversations simultaneously with high accuracy

Passenger Revenue Accounting - Accelya Solutions

(2023-07 - 2025-06)

• Performing proration for own and interline documents
• Worked on Loss or gain reissue documents (LGR)
• Coupon tick correction
• Quality checks done for proration documents

Fare Audit - WNS Global Services

(2019-02 - 2023-07)

• Analysis of different ADM's and ACM's issued by airline for incorrectly reported documents (Commission/Fare/Ticket amount/Penalty Charges if specified/Refunds/Exchanges)
• Knowledge on Refunds & reissue, credit notes and Follow ups on ADM
• Quality checks done for ADM's

Fare Filing - Tata Consultancy Services

(2016-03 - 2018-12)

• Experience in Fare Filing& rule Construction by ATPCO (Airline Tariff Publishing Company) for Lufthansa Airways and A++ Carriers
• Interpreting and implementing Business Cases with quality assurance standards
• Analyzing and implementing the solution on the issues received by users or clients through tickets & mail
• Handling the shift and trained new joiners, equipping them with the necessary skills and knowledge to excel in their roles
• Making sure that works are allocated properly as per the deadline to the agents
• Perform QC on work done by Team Members and provide feedback to improve their efficiencies

Fare Filing - Sutherland Global Services

(2013-02 - 2016-03)

• Loading Airline fares in ATPCO system (Published /Private/Corporate/Interline/YQ & checking them on various CRS
• Providing support to the clients for Rule & Fares amendments, Fare quotes etc
• Keeping track of Production/ Quality Checks / Reports
• Worked with multiple Airlines
• CRS Knowledge Amadeus / Sabre
• Filing Private (Cat 15, Cat 25 and Cat 35) instructions through ATPCO

Domestic Air Booking - Rashmin Travels

(2012-08 - 2013-01)

• Reservation done for International and Domestic
• Made the booking and issue the ticket for passenger and solve the queries on call
• CRS Knowledge Abacus

B.A. Graduate

IATA - Foundation in Travel and Tourism