Swati Singh
Banking & Customer Service Professional
Talent
Mumbai CityMember since July 13, 2026
Video KYCCustomer Service
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Video KYCCustomer Service
About
Banking & Customer Service Professional with experience in LEA Desk operations, Video KYC, and account management. Skilled in handling sensitive law enforcement cases, ensuring compliance, and delivering efficient customer support.
Experience
Customer Service Officer – LEA Desk - NSDL Payments Bank
(2024-07)
- Handle LEA desk operations and sensitive account cases
- Manage account opening, blocking & unblocking
- Coordinate with police for investigations
- Conduct Video KYC as per RBI guidelines
Team Leader - Imperative Business Venture
(2023-03 - 2024-06)
- Lead team and achieved KPIs
- Managed escalations and improved service quality
Assistant Manager – Accounts - Vedant Technology
- Training and reporting
- Backend operations support
Education
BMS - Mumbai University (2019)
HSC (2016)
SSC (2014)
Skills
Banking & Customer Service Professional
