Swechchha Kattyan

Enterprise sales and key account management professional with 10+ years of experience driving B2B revenue growth, client acquisition, and retention across SaaS, corporate services, and B2B marketplace environments. Track record of owning a 50+ Cr revenue portfolio with ~95% client retention, managing the full revenue lifecycle from prospecting through renewal, and engaging CXOs to secure and expand enterprise accounts.

Background spans SaaS platforms, B2B marketplace/partner ecosystems, and multi-unit operations leadership.

Key Account Manager, Corporate Sales (myBiz, SaaS Platform) - MakeMyTrip - Gurgaon, India

(2022-05)

• Own a 50+ Cr enterprise revenue portfolio across 150+ B2B accounts, including Pernod Ricard and ICRA India, managing the full cycle from prospecting through renewal.
• Diagnosed the root cause of a client's high out-of-policy booking rate by tracing it to late-booking behavior in specific departments, then redesigned adoption workflows to reduce it.
• Sustained ~95% client retention through proactive engagement and tailored account solutions.
• Built CXO-level relationships to secure long-term contracts and expand platform adoption.
• Positioned ERP-integrated SaaS solutions against real enterprise workflows to close product-to-need gaps.
• Coordinated Product, Tech, Finance, and Legal teams to resolve onboarding and execution gaps.
• Delivered account-level insights to leadership, informing expansion strategy and new revenue streams.

Territory Head - Birdhouse Shelter Pvt. Ltd. - Gurgaon, India

(2020-08 - 2022-05)

• Led business development and operations for a co-living portfolio, growing bed count from 182 to 750 and revenue by 60%.
• Directed an 80–90 token, 25+ member field force across property acquisition and market expansion.
• Raised occupancy from 43% to 91% through data-driven pricing, demand, and inventory analysis.
• Managed cross-functional stakeholders across Operations, Finance, Legal, and Partnerships.
• Resolved customer issues within a 24–48 hour TAT while driving cross-sell, upsell, and referral-based retention.

Hotel Supply & Partner Management - MakeMyTrip - Gurgaon, India

(2016-05 - 2020-08)

• Managed a partner ecosystem of 150–200 B2B hotel accounts, increasing room-night volume by 15%.
• Held 98% rate parity and 95% inventory parity across the portfolio, strengthening competitive positioning.
• Led partner training on pricing, inventory, and customer experience.
• Reduced inventory discrepancies to ~0.5%, improving platform reliability.

Assistant Store Manager - Madura Fashion & Lifestyle - Pune, India

(2015-06 - 2016-04)

• Delivered 2+ Cr in annual revenue through targeted customer acquisition and local market strategy.
• Improved conversion through visual merchandising and customer engagement.
• Achieved 100% compliance across audits, inventory, and cash controls.

PGDM - Marketing - Balaji Institute of Modern Management (2013 - 2015)

B.Com - PPN College, Kanpur (2010 - 2013)