Swetha A

Technical Support Engineer with 6+ years of experience supporting enterprise customers across Microsoft Azure cloud environments and SaaS platforms. Skilled in Azure Administration, Identity & Access Management (RBAC, SAML SSO), Application Performance Monitoring, Incident Management, and Customer Success. Proven ability to troubleshoot complex technical issues, manage critical incidents, and deliver high-quality support while meeting SLA and CSAT objectives.

Technical Support Engineer at New Relic (2024-03 – Present)

• Enterprise technical support for New Relic products; RBAC provisioning and access troubleshooting
• SAML SSO configuration and identity provider integrations;.NET application monitoring via New Relic APM
• Dashboard creation, alerting, incident management, and engineering collaboration for escalation resolution

Azure Support Engineer at LTIMindtree (2020-02 – 2024-03)

• Supported Microsoft Azure customers with subscription, billing, and account management; Azure RBAC & Portal administration
• Performed root cause analysis for networking/infrastructure incidents; delivered Azure cost optimization recommendations
• Served as Support Lead for 2 years — mentored team members and managed critical high-priority incidents

Bachelor of Engineering in Electronics & Communication – Don Bosco Institute of Technology