Swetha S

Versatile and detail-oriented professional with a strong foundation in data analysis, business process optimization, and stakeholder engagement. Experienced in analyzing complex data sets, supporting IT infrastructure projects, and fostering strong client relationships to drive business growth and operational efficiency. Skilled in gathering requirements, translating business needs into actionable insights, and collaborating with cross-functional teams to implement effective solutions.

Adept at communication, problem-solving, and building long-term partnerships, with a proactive approach to supporting organizational objectives in dynamic environments.

Project Manager – Wiley Journals - Straive (SPI Global Pvt Ltd)

(2026-01)

• Provided customer support by reviewing and validating journal submission details, ensuring all metadata, references, figures, and supplementary materials met required standards.
• Assisted clients and authors by reviewing PDF files and guiding them to comply with publishing guidelines and requirements.
• Ensured accuracy and consistency in submitted documents before final processing and delivery to maintain customer satisfaction.
• Communicated with authors, editors, and internal teams to resolve customer queries, quality concerns, and production-related issues.
• Identified and addressed formatting and documentation errors, helping customers correct submissions and improve the overall quality of their content.
• Managed workflow support activities including validation of submissions, escalation of complex issues, approvals, and timely delivery of final outputs to clients.

Business Development Executive - E-Merge Tech Global Services Pvt.Ltd

• Working on full lease abstraction for commercial real estate leases Extracting key terms including rent, CAM, taxes, insurance, utilities, options, critical dates, clauses, and renewal terms.
• Reviewing lease agreements, amendments, and addendums for accuracy and completeness.
• Generated and analyzed leads within the Commercial Real Estate (CRE) industry and executed bulk email campaigns to support business outreaches and pitches
• Maintain consistent follow-ups with prospects, effectively converting leads into long term clients Presentations.
• Organized and participated in teleconferences with potential clients, fostering strong relationships and driving client engagement.
• Proficient in using Client Relationship Management (CRM) tools and conducting cold calls targeting the US and European Markets.
• Analyzed and evaluate lead quality and conversion potential to enhance business opportunities and support strategic growth initiatives.
• Authority and published blog and white papers tailored to specific audience segments, boosting engagement and contributing to successful lead generation efforts.
• Trained new team members and documented processes to enhance productivity and operational efficiency.
• Conducted financial and market analysis to assess company performance and strategic positioning.
• Analyzed conference data to evaluate event effectiveness and stakeholder engagement.

MBA - Business Analytics - SRM Institute of Science and Technology

B.Sc. - Chemistry - Meenakshi College for women (2020 - 2023)