Sr. Advisor I, Technical Support
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I am a dedicated and results-driven Customer Support Associate with over three years of experience in technical support. I specialize in troubleshooting complex issues for Logitech, Astro, and Blue products, delivering top-tier service through multiple channels. My expertise includes utilizing tools like Zendesk and engaging with customers on platforms such as Yotpo and Reddit.
I am passionate about continuously learning and staying up-to-date with product developments to ensure optimal customer satisfaction. I thrive in collaborative environments, where I can leverage my problem-solving and communication skills to contribute to team success.
Sr. Advisor I, Technical Support | Concentrix, Bangalore
Provided comprehensive technical support for Logitech, Astro, and Blue products, troubleshooting both software and hardware issues.
Zendesk to manage inquiries efficiently and engaged with customers on platforms like Reddit. Maintained accurate inventory records, approved requests from level 1 support, and stayed updated on product developments. Addressed safety concerns and collaborated with clients for effective solutions. Assisted level 1 agents with complex queries and facilitated hardware replacements, ensuring identity and invoice verification.
2018 – 2020
Bangalore, India
Bachelor of Business Administration (BBA)
