Syed Ikramuddin
System Support Engineer & Accounts Receivable Specialist
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About
Results-driven System Support Engineer & Accounts Receivable Specialist with 8+ years of cross-functional experience in IT support, system administration, and medical billing/AR. Skilled in remote support, VPN configuration, Active Directory, firewall management, ITIL-based ticketing, and claims/denial management. Demonstrated success in improving ticket resolution by 25–30%, reducing AR aging by 30%, and enhancing customer satisfaction.
Seeking opportunities as an IT Support Specialist / Technical Support Engineer / AR Specialist.
Experience
IT Engineer | IT Support Specialist - Wysetek Systems Technologists Pvt. Ltd
(2026-01)
- Providing remote IT support, VPN configuration, and troubleshooting across Windows and Mac environments.
- Managing incidents and service requests in ServiceNow following ITIL best practices.
- Maintaining Active Directory for secure user access, permissions, and account management.
- Implementing firewall policies and security measures, reducing downtime by 15%.
- Overseeing patch management, system updates, and performance optimization.
- Supporting end-user hardware, software, and network-related issues across the organization.
Senior Revenue Analyst L2 | AR Caller - Consero Solutions India Pvt Ltd
(2025-03 - 2025-07)
- Managed end-to-end AR calling with focus on claim follow-ups, payer communication, and denial resolution.
- Worked on AdvanceMD for claims submission, tracking, and account reconciliation.
- Handled Inovalon Clearinghouse rejections, identifying front-end and back-end errors, correcting claims, and ensuring resubmission for faster reimbursements.
- Collaborated with payers to resolve eligibility, coding, and COB issues, reducing rejections and denial turnaround time.
- Improved clean claim submission rate by 15% through proactive rejection analysis and corrections.
- Ensured timely documentation of claim status, follow-ups, and payer responses in line with compliance requirements.
FMS IT Engineer | IT Support Specialist - Wysetek Systems Technologists Pvt. Ltd
(2022-08 - 2024-06)
- Provided remote IT support, VPN setup, and troubleshooting across Windows & Mac environments.
- Managed incidents in ServiceNow using ITIL best practices.
- Maintained Active Directory for secure user access & permissions.
- Implemented firewall policies, reducing downtime by 15%.
- Oversaw patch management & performance tuning.
AR Executive | Accounts Receivable Specialist - Isource ITES
(2020-11 - 2022-08)
- Managed end-to-end AR including eligibility verification, denial management, follow-ups.
- Achieved 20% improvement in client retention by resolving billing inquiries.
- Reduced AR aging by 30% through efficient collections and denial resolution.
AR Executive Level 2 | Claims Processor - ThinkFounders
(2019-05 - 2020-07)
- Improved claims accuracy by 20% with front-end rejection handling.
- Worked on RevolutionEHR, OfficeMate, Compulink, Waystar, ECW, Abacus to optimize AR functions.
AR Executive | AR Analyst - Omega Healthcare Service Management Pvt Ltd
(2016-12 - 2019-05)
- Managed claim appeals & AR follow-ups using Jaguar.
- Reduced denial rates by 25% and improved recovery from aged AR accounts.
System Administrator | IT Technician - Sahara Diagnostic Center
(2014-01 - 2016-12)
- Administered Windows Server 2008, LAN/WAN, and hardware support.
- Implemented data backup, recovery, and patch management protocols.
- Handled IT inventory and configuration management.
Education
BCA - Bachelor of Computer Applications - SSR College of Management Studies, Bangalore University (2017)
PUC - PCMC - Karnataka Open University (2013)
SSLC - New Nobel High School (2011)
