Syeda Saima

Results-driven Global Mobility & Immigration professional with 9+ years of experience managing end-to-end immigration and relocation operations across the UAE, US, and Europe. Proven track record in UAE work permit and residency processing (MOHRE, ICP, GDRFA), US visa filings (H-1B, L-1, Green Card), and immigration compliance management for large multinational corporations. Experienced in vendor and PRO coordination, SOP development, high-volume caseload management, and delivering strategic advisory support to HR, Talent Acquisition, and business leadership.

Adept at leveraging immigration case management tools, SAP, and advanced Excel to drive reporting accuracy and operational efficiency.

Assistant Manager – Global Immigration & Mobility at Ernst & Young – Global Delivery Services (GDS) India LLP (2021-07 – 2026-02)

Managed end-to-end UAE immigration lifecycle including work permits, residency visas, entry permits, status changes, and cancellations across DDA, DMCC, JAFZA, DIFC, Meydan, Dubai Mainland, and Abu Dhabi Mainland for a portfolio of multinational clients.

• Processed applications through MOHRE, ICP, and GDRFA portals and AMER Smart Services; ensured compliance with UAE Federal Authority requirements and timely renewals to avoid overstay or violation risks.
• Served as primary client-facing advisor on documentation requirements, processing timelines, compliance obligations, and immigration case strategy; built strong relationships with senior HR and Talent stakeholders.
• Supervised a team of immigration executives handling new hire onboarding, renewals, amendments, and cancellations; monitored KPIs and ensured consistent SLA adherence across a high-volume caseload of 200+ active cases.
• Drafted and reviewed US immigration petitions including H-1B cap and cap-exempt, L-1A/B, TN, E-3, and Green Card (PERM/I-140); managed attorney docketing and tracked filing deadlines across multiple law firms.
• Led process improvement initiatives: redesigned SOPs for UAE and US immigration workflows, reducing processing errors and improving turnaround by approximately 20%.
• Delivered team training sessions on updated UAE and US immigration regulations, portal changes, and compliance best practices.
• Maintained immigration data in case management tools and prepared management reports using advanced Excel and SAP for leadership review.

Reservations Executive – Mobility & Travel Operations at Rayna Tours LLC (2019-05 – 2020-03)

Coordinated travel and mobility logistics for corporate client relocations and business travel across the UAE and international destinations.

• Managed invoicing, payment tracking, and client communication for high-volume corporate accounts, ensuring accurate billing and prompt resolution of discrepancies.
• Handled escalations and service recovery to ensure seamless travel experiences under tight timelines.

Senior Immigration Executive at Expat Partners Pvt. Ltd. (2017-08 – 2018-02)

Prepared and submitted applications for temporary work permits and residence permits across multiple global jurisdictions including UAE, Europe, and APAC regions.

• Maintained comprehensive mobility databases in Excel and SAP; tracked deployments, expiry dates, and compliance timelines to prevent lapses.
• Generated client fee quotes and supported invoicing for global immigration service engagements.

Immigration Executive at Wipro Limited (2014-11 – 2017-08)

Coordinated US H-1B cap and cap-exempt filings, amendments, transfers, and extensions for a large volume of IT professionals; managed EU mobility processes spanning multiple European countries.

• Handled dependent permit applications (H-4, L-2) and ensured accurate case records and government fee payments.
• Conducted volume analysis and compliance reviews to identify and resolve potential policy violations; prepared internal audit-ready reports.

Process Executive – Operations at Infosys Limited (2013-06 – 2014-03)

Prepared and quality-checked legal documentation for mortgage and foreclosure processes in compliance with US regulatory standards.

• Verified eligibility criteria and ensured all documentation met compliance requirements prior to client submission.

Bachelor of Business Administration in BBA – University of Mysore (2013)