Tanfi Gogoi

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Willingnessto take on added responsibilities to meetteam goals.

Approaches each stage with systematic and analytical mindset, breaking down processes to identify and correct costly deficiencies. Proven skills in driving important change in user experience , employee productivity.

Trained, lead, coached and audited the community operations staff in standard operating procedures, client-relationship building, user experience and guided them in becoming familiar with production and quality requirements through quality programs.  Audited the performance of the junior employee regularly to identify quality of relationship with client, operator actions in need ofimprovement.  Performed continuous random compliance checks of daily interactions with the user, correct use of appropriate references and approved data to improve compliance with quality control procedures.  Maintained meticulous clinical trial documentation to show compliance with company's standard operating procedures.  Audited operators on live interacting with users, chats and callshandled.  Developed and executed performance management programs to increase employee engagement and productivity. Evaluated finished products and assigned grades based on factors.  Completed timely quality reports highlighting deficiencies and recommending corrective actions

Certification of Customer Services