Tapaswini Mishra

Dedicated NOC Engineer with hands-on experience in telecom network operations, real-time monitoring, incident management, and SLA compliance. Skilled in troubleshooting network issues and coordinating with internal teams and customers for timely, effective resolution. Additional background in software quality assurance covering manual testing, test case design, bug tracking, and basic automation using Selenium WebDriver.

Familiar with SDLC, STLC, and Agile models. Focused on ensuring high availability, system stability, and operational efficiency while maintaining strong client satisfaction.

Network Engineer — Telecom Domain at DNISPL (2025-10 – 2026-04)

Project: Bharti Airtel

• Monitored Bharti Airtel's telecom network in real time using networking tools, tracking performance metrics to maintain high uptime and ensure reliable network operations.
• Managed end-to-end incident ticket lifecycle from creation to closure, ensuring all tickets were resolved within defined SLA timelines to meet contractual obligations.
• Performed triage and prioritization of network incidents (P1–P4), escalating critical issues to L2/L3 teams and vendors with detailed incident summaries and impact analysis.
• Handled customer escalations via phone and email, maintaining clear and timely communication throughout the incident lifecycle to uphold client satisfaction.
• Coordinated with cross-functional technical teams for root-cause analysis of recurring network faults, contributing to preventive action plans to reduce repeat incidents.
• Maintained detailed incident logs, escalation records, shift handover notes, and status dashboards to ensure operational transparency and continuity across shifts.
• Contributed to knowledge base documentation and standard operating procedures (SOPs) for common network fault scenarios to enable faster resolution by team members.
• Participated in on-call rotation for handling critical P1/P2 network incidents during non-business hours, ensuring 24x7 operational coverage.

Master of Computer Application in Computer Application – SOA University (2022 – 2024)

Bachelor of Science in Information Technology – Govt. Women's College (2019 – 2022)