Taufeeq Rawoof

To have a challenging and learning career to produce time bound excellent results and to be associated with a progressive and creative organization that would give me a position to utilize my skills and abilities while being resourceful, innovative, and flexible.

Technical Consultant - Accenture - Bangalore

(2026-02)

• Client onboarding through Microsoft CSP Partner Relationship for the respective services opted
• Managing multiclient device management with the in-accordance compliance with local laws
• Application management for various application and block access using app locker policy
• Worked on custom OMA-URI implementations
• Managing Windows updates for the devices using update rings
• Deploying configuration policy to manage devices on a multi-tenant environment
• Creating compliance and health reports for the tenants
• Worked on critical vulnerabilities and provided active remediation

Cyber Security Analyst L3 / Technical System Engineer (Level - 3) - Wipro - Bangalore

(2022-09 - 2026-02)

• Management in administering and configuring mobile device for enterprise using Intune MDM and Azure Active Directory environments
• Provide support to clients in deploying and managing policies (configuration and compliance) to company owned / user owned devices, troubleshooting device enrolment issue
• Managing Applications and creating deployment and protection policies from Intune
• Migrating On Prem applications to cloud using Intune solutions
• Understanding Compliance reports and working on remediations for non-compliant parameters of device
• Deploying and managing configuration policy using MS Intune for regulatory needs and device management
• Deploying Automation using Power Shell scripts from Intune Console
• Staging and upgradation of Windows devices using traditional and modern deployments (Autopilot)
• End to End Implementation / Configuration of application on server level and hosting it on live environment with valid PKI SSL certificates installation
• Remediation of vulnerabilities reported on server both IIS and Windows specific and install applicable patches/upgrades with the help of patching team
• Managed Industrial devices using secured environments of OT/IOT, working with AD group policies
• Documentation of Application support Procedures with help of compliance and quality teams
• Working with application and hardware vendors for product support and error mitigation
• Hands on with Active Directory Infrastructure, OKTA, DLP, MS Intune, Windows Server
• Weekly reporting of account activities to the client with help of defined presentation service wise
• Deep knowledge on Incident Management, Change Implementation, Request fulfillment
• To manage the team with BAU activities that are client centric and aligned with business objectives

Senior Technical Analyst - Kyndryl - Bangalore

(2019-09 - 2022-09)

• Coordinate with Service Coordinator to engage infrastructure team and Tier-2 application support teams to work on priority incidents
• Conduct detailed analysis of priority incidents and create reports and dashboards
• Worked on P1/P2 tickets and followed a detailed approach to fix the issue without affecting the SLA/KPI's
• Managing backlog dumps of the team and to carry root level analysis of troubleshooting and misroute to resolver group
• Transferring of reported Indicators of Compromise (IoC) and Containment of Compromise priority tickets to SOC and CISO teams through MIM process to carry out detailed investigations
• Reporting of Phishing emails to security teams and involve with email collaboration team to carry out detailed analysis
• Worked on Escalation mails received from IT leads and escalation manager to fix the priority issues
• Providing technical troubleshooting for Hardware and software applications through RDP and Remote tools
• Work on Microsoft O365 based tools like Exchange Online Protection (EOP), Exchange Control Panel (ECP), and Microsoft Customer Portal etc.
• Installation of Client specific software's like Bently, 3DS Max and configuration of license through licensing tool
• Encrypting domain connected devices by adding the device to the AD GPO
• Assisting users with BitLocker recovery key and McAfee password reset
• Check logs through Event Viewer to determine the cause and perform registry fixes if necessary

Technical Analyst - IBM India Pvt Ltd - Bangalore

(2017-10 - 2019-09)

• Handle IT related issues for the client which includes basic troubleshooting of Windows related issues (MS Office, Internet Explorer etc.) and other Business specific applications
• Worked on Incidents and Service Request related to IT technical issues and complex application to effectively troubleshoot them
• Hands on with Active Directory to provision access and fix account related issues. SNOW ticketing tool
• Configuring 2FA from the OKTA SSO application and Symantec portal
• Providing customers with Cisco and Avaya Voice mail PIN reset
• Troubleshooting network printer's connectivity, docking station, installation of latest driver package
• Password reset for user account/ extension based on approvals
• Providing technical support for hardware and software applications to the clients
• Routing of tickets to other infrastructure teams for application issues and to Onsite support groups
• Exposure to Incident Management/Problem Management, which is involved in deciding the priorities for the critical issues for the client
• Root Cause Analysis of repetitive problem requests and report the same to process SME and Delivery teams
• Provide Knowledge Management updates to the KM focal wherever possible
• Responsible for Delivering services to the clients to meet their requirement needs
• Strong Team player and contribute towards the team goals. Ability to work productively and effectively in a team as well as individually
• Manage Workload for the team through effective Dispatching of Service Request and Incidents task

Senior Executive - Aegis - Bangalore

(2017-09 - 2017-10)

• Understood Customer support process for services rendered
• Assisted customers with their queries and resolved the issues at FCR level
• Worked on tools like Novelvox, Jira
• Maintained track sheet related to common issues
• Worked on customer escalation for outage issues

Master of Business Administration - Operations Management and System - Jain University

Bachelor of Engineering - Civil Engineering - VTU