Deen Kumaran

IT support professional with hands-on experience delivering Level 1 and Level 2 desktop support, including hardware/software troubleshooting, OS installation, printer/peripheral maintenance, and Outlook/ticketing tool administration.

Microsoft Certified Azure

Administrator (AZ-104) with additional exposure to Windows Server, Active Directory, DHCP, DNS, and Group Policy. Comfortable resolving escalated cases independently using diagnostic tools. Seeking a Service/Desktop Engineer role to apply field support skills in a fast-paced enterprise IT environment.

IT Support Engineer at Bridge Technologies (2026-01 – Present)

• Provided Level 1 & Level 2 desktop support to end-users, troubleshooting hardware, software, and network issues within SLA timelines.
• Installed, configured, and maintained desktops, laptops, printers, and other peripherals across the user base.
• Performed OS installations, Outlook configurations, and ticketing tool usage for incident logging and tracking.
• Managed user accounts, group policies, and access provisioning in Active Directory and Microsoft Entra ID.
• Assisted with Windows Server administration including DHCP, DNS, and file server management.
• Collaborated with team members to resolve escalated cases and maintained IT asset inventory, coordinating with vendors for hardware procurement.

Media Analyst at Ninestars Information Technologies Pvt Ltd (2020-12 – 2025-12)

• Analysed global brand visibility data across media channels and structured monthly exposure records into dashboards for international stakeholders.
• Applied CPM-based media valuation models to evaluate campaign effectiveness and sponsorship ROI; built workflow trackers ensuring consistent SLA delivery.

B.E. in Electronics & Telecommunications Engineering – PERI Institute of Technology (2020)