Thivya S

Versatile Technical Trainer and IT Operations Professional with experience across technical training, programming education, banking operations, fraud risk management, e-commerce operations, seller account management, and process management. Currently working as a Technical Trainer at SixPhrase Edutech, with around 1 year of experience in technical training, delivering programming and placement-oriented training to engineering students. Experienced in training 3rd and 4th-year engineering students across Computer Science &

• Engineering (CSE), Information Technology (IT), Electrical &

• Electronics Engineering (EEE), Electronics &

• Communication Engineering (ECE), and Artificial Intelligence &

• Data Science (AI &

• DS) departments. Strong expertise in Java Programming, C Programming, Data Structures, Algorithms, Problem Solving, Academic Curriculum Training, Placement Training, Coding Assessments, Technical Interview Preparation, and Live Coding Sessions.

Senior Process Executive Analyst - Infosys

• Fraud Risk Management: Monitored banking transactions, investigated suspicious account activities, performed customer verification, and raised fraud-related cases while ensuring accuracy and process compliance.
• Case Management & Banking Operations: Managed fraud cases, customer queries, escalations, and case documentation while meeting SLA/TAT requirements and maintaining quality standards.
• Order Management: Processed and tracked customer orders, monitored shipment status, resolved order delays, cancellations, and discrepancies, and coordinated with internal teams to support timely order fulfillment.

Senior Business Associate - Amazon -Ecomm Enabler

(2024-01 - 2025-06)

• Handled end-to-end Amazon operations — account setup, product listing, and order management.
• Provided training and guidance to new sellers on launching products and managing accounts.
• Managed FBA/FBM, catalog optimization, and promotions to boost sales.Resolved account and listing issues with Amazon.

Market Associate - Filpkart

(2025-06 - 2025-12)

• Provided Seller & Marketplace Support, resolving account, listing, catalog, order, inventory, and pricing-related queries.
• Assisted sellers with product listings, catalog corrections, marketplace processes, policies, cancellations, and returns.
• Investigated seller issues, managed SLA/TAT, and coordinated with internal teams for escalations and timely resolution..

Senior Technical Trainer - Sixphrase Edutech

(2026-01)

• Responsible for delivering Java, C Programming, Data Structures, and problem-solving training to 3rd and 4th-year engineering students from CSE, IT, EEE, ECE, and AI & DS departments.
• Handle both academic syllabus and placement training, including classroom instruction, live coding, programming practice, coding assessments, MCQs, and technical interview preparation.
• Mentor and evaluate students through hands-on programming sessions, debugging, and problem-solving activities to improve their coding skills, logical thinking, and placement readiness.

MCA - Bhartiyar University, Coimbatore (2015 - 2018)

B.Sc - Periyar University, salem (2012 - 2015)

XIIth - Tamil (2010 - 2012)

Xth - Tamil (2010)