Assistant Manager – Supply / Portfolio Partnerships - Autumn Rooms - Kochi, India
(2026-05)
- Support the development and execution of supply and portfolio partnership strategies to expand Autumn Rooms' presence in the German residential market.
- Develop and manage strategic relationships with residential developers, institutional landlords, portfolio owners, and real estate partners to identify long-term leasing opportunities.
- Conduct commercial evaluations of prospective properties through market analysis, feasibility assessments, rental benchmarking, and due diligence.
- Manage the business development pipeline, coordinating stakeholder engagement, opportunity tracking, and supporting commercial negotiations through to property onboarding.
- Provide market intelligence, portfolio insights, and strategic recommendations to senior management to support supply planning and portfolio growth.
Service Operations Manager – Client Service Delivery - The Events Broker - London, UK
(2024-11 - 2026-01)
- Managed day-to-day customer service operations, ensuring smooth service delivery and strict adherence to SLA timelines.
- Managed complex operational escalations by coordinating with cross-functional teams to ensure timely resolution.
- Monitored operational performance through reporting and implemented process improvements to enhance service delivery and operational efficiency.
- Collaborated with stakeholders on budgeting discussions, payment coordination, and service-related financial tracking.
- Maintained accurate documentation and reporting to support audits, compliance, and service quality standards.
- Led service operations in a high-volume environment, including workforce planning, shift allocation, and team coordination, ensuring consistent customer satisfaction and operational efficiency.
Assistant Manager – Service Operations - The Events Broker - London, UK
(2024-01 - 2024-11)
- Oversaw and supported daily customer service operations, ensuring smooth coordination across teams and consistent service delivery.
- Managed high-volume customer interactions and ensured timely resolution of queries within SLA timelines.
- Handled operational escalations and worked closely with internal teams to minimise service disruptions.
- Coordinated with stakeholders to maintain service continuity and operational efficiency.
- Assisted in performance reporting, documentation, and tracking service metrics for continuous improvement.
Client Experience Associate - Grosvenor Casinos - Portsmouth, UK
(2022-12 - 2024-01)
- Delivered client-facing service within a regulated gaming environment while ensuring compliance with operational procedures.
- Applied strong product knowledge to support client decision-making and enhance overall guest experience.
- Coordinated with floor and operations teams to maintain smooth service delivery during high-traffic periods.
- Trained and supported new team members, improving team confidence and service consistency.
- Maintained a clean, secure, and well-organised service environment in line with operational and safety standards.
Senior Video Producer & Camera Operator - Production House - Kochi, India
(2015-11 - 2022-04)
- Delivered commercial campaigns for brands including Mahindra, Land Rover, Yamaha, Kingfisher, and Malayala Manorama.
- Led camera and lighting teams, managing complex shoots under tight deadlines.
- Managed multi-camera productions and large-volume projects, ensuring smooth execution in high-pressure environments.
- Collaborated with directors and clients to bring concepts to final output.
Independent Videographer & Camera Operator - Independent - Mumbai, India
(2014-07 - 2015-11)
- Produced commercials, music videos, and government-led campaigns with strong narrative impact.
- Managed client communication, deadlines, and shoot logistics from start to finish.
- Delivered reliable, high-quality results for live events and fast-turnaround projects.
Videographer & Camera Specialist - WD Solutions - Kochi, India
(2013-01 - 2014-06)
- Produced advertising and corporate films that enhanced brand visibility and customer engagement.
- Contributed to multiple successful government campaigns with strong visual storytelling.
Assistant Camera Operator - Qubex Broadcast - Kochi, India
(2010-01 - 2012-12)
- Supported senior camera teams on broadcast and corporate shoots.
- Operated cameras for live-streamed events and studio recordings.
- Developed strong technical foundations by assisting AV engineers on multi-equipment setups.
