Thomas Vsam

Business Development and Portfolio Partnerships professional with over 10 years of experience across operations, client relationship management, and commercial partnership development in India and the UK. Currently supporting the expansion of Autumn Rooms' residential portfolio through strategic partnership development, commercial assessments, portfolio acquisition, and business development initiatives. Strong expertise in stakeholder management, market research, CRM, and cross-functional collaboration, with a proven ability to build long-term strategic partnerships and support sustainable portfolio growth.

Assistant Manager – Supply / Portfolio Partnerships - Autumn Rooms - Kochi, India

(2026-05)

• Support the development and execution of supply and portfolio partnership strategies to expand Autumn Rooms' presence in the German residential market.
• Develop and manage strategic relationships with residential developers, institutional landlords, portfolio owners, and real estate partners to identify long-term leasing opportunities.
• Conduct commercial evaluations of prospective properties through market analysis, feasibility assessments, rental benchmarking, and due diligence.
• Manage the business development pipeline, coordinating stakeholder engagement, opportunity tracking, and supporting commercial negotiations through to property onboarding.
• Provide market intelligence, portfolio insights, and strategic recommendations to senior management to support supply planning and portfolio growth.

Service Operations Manager – Client Service Delivery - The Events Broker - London, UK

(2024-11 - 2026-01)

• Managed day-to-day customer service operations, ensuring smooth service delivery and strict adherence to SLA timelines.
• Managed complex operational escalations by coordinating with cross-functional teams to ensure timely resolution.
• Monitored operational performance through reporting and implemented process improvements to enhance service delivery and operational efficiency.
• Collaborated with stakeholders on budgeting discussions, payment coordination, and service-related financial tracking.
• Maintained accurate documentation and reporting to support audits, compliance, and service quality standards.
• Led service operations in a high-volume environment, including workforce planning, shift allocation, and team coordination, ensuring consistent customer satisfaction and operational efficiency.

Assistant Manager – Service Operations - The Events Broker - London, UK

(2024-01 - 2024-11)

• Oversaw and supported daily customer service operations, ensuring smooth coordination across teams and consistent service delivery.
• Managed high-volume customer interactions and ensured timely resolution of queries within SLA timelines.
• Handled operational escalations and worked closely with internal teams to minimise service disruptions.
• Coordinated with stakeholders to maintain service continuity and operational efficiency.
• Assisted in performance reporting, documentation, and tracking service metrics for continuous improvement.

Client Experience Associate - Grosvenor Casinos - Portsmouth, UK

(2022-12 - 2024-01)

• Delivered client-facing service within a regulated gaming environment while ensuring compliance with operational procedures.
• Applied strong product knowledge to support client decision-making and enhance overall guest experience.
• Coordinated with floor and operations teams to maintain smooth service delivery during high-traffic periods.
• Trained and supported new team members, improving team confidence and service consistency.
• Maintained a clean, secure, and well-organised service environment in line with operational and safety standards.

Senior Video Producer & Camera Operator - Production House - Kochi, India

(2015-11 - 2022-04)

• Delivered commercial campaigns for brands including Mahindra, Land Rover, Yamaha, Kingfisher, and Malayala Manorama.
• Led camera and lighting teams, managing complex shoots under tight deadlines.
• Managed multi-camera productions and large-volume projects, ensuring smooth execution in high-pressure environments.
• Collaborated with directors and clients to bring concepts to final output.

Independent Videographer & Camera Operator - Independent - Mumbai, India

(2014-07 - 2015-11)

• Produced commercials, music videos, and government-led campaigns with strong narrative impact.
• Managed client communication, deadlines, and shoot logistics from start to finish.
• Delivered reliable, high-quality results for live events and fast-turnaround projects.

Videographer & Camera Specialist - WD Solutions - Kochi, India

(2013-01 - 2014-06)

• Produced advertising and corporate films that enhanced brand visibility and customer engagement.
• Contributed to multiple successful government campaigns with strong visual storytelling.

Assistant Camera Operator - Qubex Broadcast - Kochi, India

(2010-01 - 2012-12)

• Supported senior camera teams on broadcast and corporate shoots.
• Operated cameras for live-streamed events and studio recordings.
• Developed strong technical foundations by assisting AV engineers on multi-equipment setups.

MSc - Film & Television - University of Portsmouth

Bachelor of Commerce - B.Com. - William Carey University

Higher Secondary Education - SNDP Higher Secondary School