Tina Tak
Sales Support Administration/Customer Relationship
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About
Sales Support Administration with 8+ years of experience in organizing presentation, preparing facility reports and maintaining positive customer relationship. Detail-oriented professional who works well under pressure. Notable accomplishments in meeting deadlines and increasing customer satisfaction. Possess MBA in
Marketing from NMIMS and expertise in advance excel, SAP & CRM.
Excited for the opportunity to work with
Experience
Baerlocher India Additive Pvt Ltd
From : July -2019
Industry : PVC Manufacturing
Designation : Executive Sales Co-ordinator
Reports To : National Sales Head
Job Responsibilities
▪ Manages end-to-end order-to-cash process for PAN INDIA
▪ Prepare Price List, Forecast, account receivable, Cash Discounts, Credit/Debit notes.
▪ Perform analysis of problems within the order entry processes.
▪ Preparing & Maintaining customer database in SAP.
▪ Generate weekly updates to report on the various Order to Cash activities.
▪ Managing the Operational and functional activities of Dealers.
▪ Handle the processing of all orders with accuracy and timeliness.
▪ Inform clients of unforeseen delays or problems.
▪ Establish active communication and engagement with sales representatives to ensure that orders are processed promptly.
▪ Customer complaint handling.
▪ Claims Management - Working & maintaining in regards with commission claims on various sales.
▪ Inventory reconciliation CSA WH.
▪ Preparation of reports pertaining to sales management system.
▪ Attending/ resolving customers, CSA’s, auditors, other stalk holder’s queries
▪ Adhere to audit/compliance reporting/requirements.
▪ Support the sales team on arranging and monitoring exhibition/trade show formalities.
▪ Internal coordination with various verticals (SCM/Finance/Legal/Marketing) for effective customer service.
▪ Ability to analyse a variety of information to quickly draw relevant conclusions and to summarize and communicate results effectively
▪ Maintain good business relationship with our valuable customers, salespersons, other departments.
▪ Keeping records of customer interactions, transactions, comments, and complaints.
▪ Tracking Contract renewal
▪ Performing system testing.
LANDMARK GROUP (Lifestyle International Pvt Ltd-Max Retail Division)
From : July -2018 to July 2019 (one year contract)
Industry : Retail Industry
Designation : MIS Executive - Planning
Reports To : Merchandise controller Head.
Job Responsibilities
▪ Key responsible for Retail Operations Planning MIS (Accessories, Footwear, Ethnic Wear, Men’s
Wear, Kids Wear, Western Wear)
▪ Daily Basic reports (Stock report)
▪ Various reports downloading from links.
▪ Weekly Reports –Sell through Report & Weekly Performance Report.
▪ Reports related to New Store opening.
▪ Discount related reports.
▪ Y pack replenishment report.
▪ Raising stock movement request in Oracle.
▪ Creating common masters for all division (Item Master).
Manika Moulds Pvt Ltd
From : August-2015 to March-2017
Industry : Packaging Manufacturer
Designation : Sales coordinator
Reports To : Sr.
Marketing
Manager & Exe. Director
Job Responsibilities
▪ Responsible for providing complete Sales support.
▪ To assist Marketing Manager & Exe. Director in carrying out their routine function.
▪ Co-ordination between factory official, Customers and Marketing department for smooth functioning of day-to-day activities.
▪ Generating Pro forma Invoice as per requirement.
▪ Coordinating with factory for production planning and dispatch planning.
▪ Co-ordination with customers with respect to approvals for Samples, Artwork and Freight charges.
▪ Updating customer for dispatches and sharing the dispatch details.
▪ Follow up with customer for outstanding payments.
▪ Converting the Purchase order into Sales Order in the SAP.
▪ Preparing and keeping track on pending orders report on daily basis.
▪ Co-ordinates between Designer and customers for design development.
▪ Co-ordinates with quality department for quality related issues raised by customers.
▪ Taking care of Credit Note/Debit Notes.
▪ Other Accounts related issues
▪ Attending/ resolving customer queries
▪ Sample follow-up
▪ Sending monthly quotations
▪ Sales return
▪ Master maintenance in SAP.
▪ Monthly MIS Reports
Parekh Integrated Services Pvt. Ltd
From : November -2011 to June-2015
Industry : Logistic
Designation : Sales coordinator
Reports To : Sr. Manager
Job Responsibilities
▪ Handling PAN India Multiple business (Vision care, Equinox, Alcon, Allergan, Galderma)
Customer’s account creation in system.
▪ Handling all correspondence and organizing contacts between the sales executives and their customers.
▪ Keeping track on Stock Inward and outward.
▪ Converting the Purchase order into Sales Order in the system.
▪ Keeping track on Pending orders.
▪ Preparing Billing and pending orders report on daily and quarterly basis.
▪ Handling critical & escalation calls.
▪ Generating Tax Invoice
▪ Managing Price & Contract for existing & new customer
▪ Tracking on material delivery status.
▪ Ensuring effective filling & documentation work
▪ Sending all required documents to HO for billing
▪ Follow ups with Branch for delivery of materials on time
▪ Taking Sales Return & Re- Invoicing
▪ Coordinating with Customer/Sales team if any issues.
▪ Daily MIS Report
▪ Outstanding follow up with customers on regular basis.
▪ Reconciliation of customer accounts on timely period.
▪ Arranging training to new joiners.
WIPRO INFOTECH
From : Jun-2008 to Nov-2010
Industry : InfoTech
Designation : Administrator (FMG)
Reports To : Sr. Manager – Admin
Job Responsibilities
▪ Coordinating and communicating with the employees for the facility requirements
▪ Tracking and distribution of meal (Accor) Vouchers
▪ Cab booking for the employees.
▪ ID Card request handling with HO.
▪ Visiting card request handling with vendors.
▪ Booking of the conference, training, and meeting rooms.
▪ Payment of the Security guard.
▪ Booking of commercial activities.
▪ Parking and Printing documents (Bills) in SAP
▪ Mobile connection.
▪ Keeping track on stationery stock.
▪ Vendor management.
Education
ACADEMIC DETAILS
● MBA in Marking from NMIMS in 2022.
● B.com from Mumbai University in 2015.
