Tinku Kumar

Business Development professional with over 2 years of experience across B2B pre-sales, B2C sales, and customer success in startup and customer-focused environments. Skilled in outbound prospecting, cold calling, lead qualification, consultative selling, CRM management, and relationship building. Experienced in researching target accounts, engaging decision-makers, and supporting pipeline development through effective communication and cross-functional collaboration.

Proficient in HubSpot CRM, Zoho CRM, LeadSquared CRM, Microsoft Excel, Google Sheets, ChatGPT, and Claude. Passionate about SaaS, AI, and helping high-growth startups generate qualified sales opportunities and drive business growth.

Business Development Executive (Pre-Sales) - Kido Enterprises Pvt Ltd - Bangalore, Karnataka, India

(2024-03 - 2024-09)

• Conducted 120+ outbound cold calls daily, generating an average of 10 qualified B2B leads and scheduling 2–3 discovery meetings for the sales team.
• Qualified inbound and outbound prospects by identifying business needs, purchase intent, and key decision-makers before handing over opportunities to the sales team.
• Managed lead tracking, follow-ups, and pipeline updates using Zoho CRM, ensuring accurate CRM records and sales pipeline hygiene.
• Researched target accounts, identified decision-makers, and supported personalized outreach strategies to improve lead quality.
• Collaborated with sales and operations teams throughout the sales cycle, contributing to the successful closure of multiple B2B opportunities.
• Prepared sales reports and maintained prospect databases using Microsoft Excel and Google Sheets.

Sales Representative – Customer Acquisition & Conversion - GIVA - Bangalore, Karnataka, India

(2023-08 - 2024-03)

• Consistently exceeded monthly revenue targets by achieving ₹9.5L–₹11L, with a peak performance of ₹14L against an ₹8L target.
• Engaged customers through consultative selling, identifying needs and recommending suitable products to maximize conversions.
• Maintained accurate customer records in LeadSquared CRM and coordinated with internal teams to ensure a seamless customer journey.
• Increased repeat business through proactive follow-ups, upselling, and relationship management.
• Delivered exceptional customer experiences while consistently meeting sales and service KPIs.

Customer Service & Relationship Management - Altruist Technologies Pvt Ltd - Bangalore, Karnataka, India

(2022-05 - 2023-07)

• Managed customer relationships for premium Airtel customers by resolving service requests and ensuring a high-quality customer experience.
• Achieved a 9.2/10 quality score through effective communication, problem-solving, and first-contact resolution.
• Maintained accurate customer records using the organization's internal CRM system and coordinated with cross-functional teams to resolve escalations within SLA timelines.
• Built long-term customer relationships by delivering responsive support, empathy, and timely issue resolution.

Bachelor of Commerce - Business Administration - Indira Gandhi National Open University (2023-05)