Toyyib Wani

Dedicated Customer Support Executive with over 4 years of experience in delivering excellent customer service, resolving queries efficiently, and building positive client relationships. Seeking a challenging role where I can utilize my communication skills, problem-solving abilities, and customer focused approach to contribute to organizational success

Customer Support Executive at Flipkart (2025-03 – 2026-05)

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Resolve customer concerns by identifying issues and providing accurate solutions
• Maintain a high level of customer satisfaction through excellent communication and service
• Document customer interactions and update records in CRM systems
• Escalate complex issues to the appropriate team while ensuring timely follow-up
• Troubleshoot basic technical and service-related issues
• Adhere to company policies, quality standards, and SLA requirements
• Handle customer complaints efficiently and ensure resolution within defined timelines
• Collaborate with internal teams to improve customer experience and service delivery
• Meet productivity, quality, and customer satisfaction targets
• Diagnosed and troubleshot hardware, software, network, and connectivity-related issues
• Assisted customers with device setup, configuration, and account management
• Resolved customer queries while maintaining high levels of customer satisfaction and service quality
• Escalated complex technical issues to higher support teams and followed up until resolution
• Documented customer interactions, troubleshooting steps, and resolutions in CRM/ticketing systems
• Monitored and adhered to SLAs, ensuring prompt response and resolution times
• Guided customers through step-by-step troubleshooting procedures and product usage
• Collaborated with cross-functional teams to identify and resolve recurring technical issues
• Maintained up-to-date knowledge of products, services, and troubleshooting processes

Technical Support Associate at Dolf Technologies (2024-10 – 2024-11)

• Provided technical support to customers via phone, chat, and email, ensuring timely issue resolution

BA Humanities in Humanities – Cluster university Amar singh college Srinagar (2021 – 2024)