Process Lead @Tata Consultancy Services| ZIM line
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As a business process lead at Tata Consultancy Services (TCS), I specialize in quality, speed, and performance improvements for various service methods. I implement innovative and effective solutions that maximize team efficiency and customer satisfaction.
With a Bachelor of Commerce degree from the University of Mumbai and a Six Sigma black belt certification, I have a strong background in business and commerce, as well as skills in problem solving, team motivation, and resource optimization. I have also gained six years of experience as a senior executive at CMA CGM Shared Service Centre, where I successfully handled and executed multiple projects that enhanced the production process operations and met the job requirements and deadlines. I am self-motivated, committed, and continuously improving the process.
My goal is to contribute to the growth and excellence of organizations.
Customer service Team lead who is driven to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specialized in quality, speed, and performance improvements.Demonstrates a rigorous work attitude and commitment to quality to meet job requirements and deadlines.
I am a graduate with a BCom and am pursuing a diploma in supply chain and logistics.
also Lean Six Sigma green belt and black belt certified.
