Ujjal Mukherjee

Project / Program Manager/ IT Manager and certified Scrum Master (CSM, CSPO, A-CSPO) with 10+ years of hands-on Agile delivery across SaaS, e-commerce, BFSI and enterprise CMS programs. Led cross-functional teams of up to 30 developers for global clients in the Americas, EMEA and APAC. Strengths include JIRA-based governance, milestone and risk management, QA-driven release readiness, stakeholder communication and AI-led automation that reduces manual effort.

Strong quality and testing foundation with end-to-end ownership

Project Manager | Program Manager | & Operations Lead,Scrum Master Technical Solution Organisation at Contentstack (2019-02 – 2026-08)

• Led Technical Solution Organisation delivery and operations across global regions, partnering with Product, Engineering, Support, Sales Engineering and customers.
• Owned Agile planning, prioritization, delivery coordination, risk and issue management, stakeholder communication and delivery readiness for customer-facing initiatives.
• Set up operational visibility through JIRA-based tracking, status follow-ups, issue triage and governance, using metrics to improve transparency, service levels and customer outcomes.
• Managed end-to-end client onboarding, new play launches and triage of existing plays, driving issues from identification to closure with clear ownership.
• Led Professional Services delivery with a team of 30 developers and coordinated the migration of Pella and its subsidiaries from a monolithic CMS framework to Contentstack.
• Supported customer solution work built on Contentstack's headless CMS and DXP for organizations including Decathlon, UniEuro, Selfridges, Philips, Woolworths and DSW.
• Led and Took part in product advisory and roadmap discussions with Product, Engineering, UI/UX and Sales Engineering on initiatives such as Digital Asset Manager, Shopify on Liquid, Developer Hub Extensibility, AgentOS, Ask AI, Automate and Visual Editing.
• Built and maintained an AI-powered internal platform (TSO 360, using Claude) to support Pre-Sales, Post-Sales and customer-package workflows, and helped reduce JIRA licensing needs for roughly 200 support-desk users as a result.
• Integrated Arphie with Salesforce, JIRA and Slack for account-level progress, status and next-step communication, reducing daily manual follow-up by about 70%.
• Automated play and ticket onboarding (account mapping, labels, assignees, meetings, follow-ups, target dates, stakeholder notifications), reducing effort by about 90%.
• Applied predictive analytics and risk management, improving delivery time by up to 35% and mitigating 40% of project delays.
• Governed RFP/RFI responses across Sales, Solution Architecture, Product, Security, Legal and HR, ensuring SME validation and submission readiness.
• Recognized with Above & Beyond, Star Performer and Thank You awards.

Project Management Office Lead | Scrum Master & Project Manager and Program Manager at PPSL (2017-06 – 2018-10)

• Owned product backlogs, turning business objectives into features, epics and user stories prioritized by business value.
• Led sprint and release planning, Agile ceremonies, delivery readiness, defect resolution and improvement.
• Drove the JIRA implementation as the primary delivery-tracking and stakeholder communication platform, and served as JIRA Administrator.
• Made sure user stories, acceptance criteria, design mock-ups, checklists and sprint goals were ready before each sprint.
• Coordinated cross-functional teams on customized e-commerce webstore redesigns for ASSOS, Switzerland, including the ASSOS.com redesign.
• Ran Scrum Master activities for Sprint Reviews and maintained post-release support and feature continuity.

Project Manager | Scrum Master at Violet Infosystems (2016-10 – 2017-06)

• Maintained product backlogs and planned sprints; facilitated Daily Scrum, Sprint Planning, demos and retrospectives.
• Defined requirements, user stories and acceptance criteria with Backend, Frontend, Support, Marketing, UX/UI and Design teams.
• Delivered Learning Management solutions for Tata Motors Finance, Piramal Finance, Phoenix Mills, NIBF and Mahindra Construction Equipment.
• Supported Petrofac Worldwide's KYC compliance portal (Code of Conduct, Due Diligence, Gifts & Entertainment, Annual Declaration).
• Delivered on time, with high quality and maintainable code, across engineering and business teams.

Project Lead | Delivery & QA at Tejora Technologies Limited (2015-04 – 2016-09)

• Turned customer requests into project requirements and coordinated stakeholders on planning, feature prioritization and development decisions.
• Led mobile-application testing before UAT and after go-live, supporting quality validation and release readiness.
• Delivered a customer loan application for IIFL ahead of schedule.
• Supported enterprise portal and LMS delivery for Axis Bank, and led complete mobile-app testing and defect validation for it.

Manager, Business & Delivery, Program Manager at All India Institute of Local Self Government (AIILSG)

• Managed client relationships, requirements and delivery for online testing engagements.
• Handled requirements and assignments for MeritTrac, Prometric, TCS, SIFY, Shoppers Stop and others, including online testing lab and hosting capabilities.
• Grew online testing revenue by about 50% in the referenced financial year.
• Worked across business, delivery and operations stakeholders to maintain service continuity.

Management Associate | Project Delivery & Project Manager, QC and QA Lead at Rolta India Limited

• Managed project deliveries for international utilities and telecom clients, including onsite assignments.
• Led Complete Project Delivery and QC/QA and software testing across telecom, utility and international projects, focused on quality and timelines.
• Delivered projects for Dixie County (Florida), Verizon Communications, National Grid, Montana Dakota Utilities, Nepsco, Reliance Telecom, Hydro Ottawa, Saudi Telecom, Oman telecom and Westland
• Supported requirements, solution demos, POCs and technical documentation for government, defence, police and PSU stakeholders.
• Contributed to IPR documentation and represented solutions at Power India, Telecom India, Map India, Map World, Oceantex and Def Expo.
• Supported RFI/RFP/RFQ responses covering scope, solution architecture, governance models, estimates, compliance and risk management.

Shift Project Leader |Delivery, QC and QA at Infoglobe India Pvt. Ltd.

• Executed end to end Delivery and QC/QA for client projects, including US utility engagements.
• Completed before time delivery for Oklahoma Gas & Electric, Kentucky Utilities and Duke Energy
• Earned client appreciation for on-time, quality delivery, speed and flexibility.

Bachelor Of Engineering