Ujwal Borase

To contribute to the organization's growth by maintaining a good rapport with clients/customers and satisfying their expectations. 13+ years of experience in Customer Collection. Proficient in Microsoft Office (Excel, Word, PowerPoint). Create and support customer retention strategies for existing as well as new customers. Strengthened working relationships with clients, utilizing convincing techniques. Strive for success and growth with good performance is X bucket collection.

Head of the Department (Collection) - Veyndii Credit Ltd. Uganda - Uganda (Africa)

(2024-09)

Head of Department – Collections (Two-Wheeler Finance) with over 1.5+ years of experience in managing end-to-end collections for two-wheeler loan portfolios. Expertise in controlling delinquency buckets, improving recovery performance, managing field collection teams, coordinating with dealers, and handling repossession processes. Strong track record in reducing NPA/NPL levels while maintaining positive customer and dealer relationships.

• Lead and manage two-wheeler loan collections across branches/regions, ensuring achievement of monthly recovery targets.
• Monitor bucket-wise delinquency and implement strategies to control roll-forward ratios.
• Supervise field collection officers and agencies for overdue and high-risk accounts.
• Coordinate with dealers and sales teams to improve portfolio quality at sourcing level.
• Oversee repossession activities and ensure proper documentation and compliance.
• Review daily MIS reports and conduct performance meetings with branch managers.
• Ensure adherence to regulatory guidelines and company collection policies.
• Managed two-wheeler loan overdue accounts across assigned branches.
• Followed up with customers for EMI payments and negotiated repayment plans.
• Handled 60+ and 90+ delinquent accounts including field visits.
• Coordinated repossession cases with legal and recovery agencies.
• Prepared daily, weekly, and monthly recovery performance reports.

Collection Manager - Bajaj Finance Ltd. - Nashik, Maharashtra

(2018-10 - 2024-09)

Managing Nasik Branch digital collection from 2018 to till date and delivering 98% on month on month.

Customer Relationship Executive (Collection) - Janalakshmi Financial Services Private Limited - Pune, Maharashtra

(2015-03 - 2016-06)

Janalakshmi is an outstanding microfinance institution for the growing and aspirational urban underserved people. It offers them a range of products for different stages in their life and consults them regularly to understand changing needs and wants.

Customer Relationship Staff - Ujjivan Financial Services Pvt., Ltd. - Pune, Maharashtra

(2013-10 - 2015-01)

Ujjivan is a microfinance institution based in India. The organization offers business loans to the urban poor, with a primary focus on women, who it believes are more likely to spend the money wisely to bring their family out of poverty.

• 100% loan recovery
• Searching of Potential Customers who are in financial needs and help them get the company loan.
• Sharing the loan information and inform them about the benefits of taking up the product viz., group loan (GL), individual loan (IL)
• Assessing the customer's eligibility to get the loan
• Group formation and assessing the group coordination for the group loans
• Customer data collection by filling up of respective forms (profiling)
• Help the customers get the loan amount
• Recovery of the loan amount by collecting the monthly premium amount

B. Com - Commerce (2019)

HSC - Commerce (2012)

SSC (2010)