Sr. Service Manager (Branch Head) - Mahindra & Mahindra - Anant Cars - Bangalore, India
(2025-12)
- Responsible as Branch Head for three divisions: Passenger Vehicles (PV), (EV), and Commercial Segment
- Manage end-to-end service operations ensuring efficient workflow and high customer satisfaction
- Lead and supervise multi-division service teams, providing training and performance guidance
- Handle escalated customer concerns and ensure timely resolution and retention
- Monitor service quality and ensure strict adherence to company standards and processes
- Drive service revenue, workshop profitability, and business growth across all segments
- Maintain and analyze operational data to identify performance improvement opportunities
- Coordinate with sales and spare parts teams for seamless branch operations
- Review, Plan, Action by directing the respective dept. Manager on Daily basis
Works Manager - Maruti Suzuki - Suraksha Car Care - Bangalore, India
(2025-04 - 2025-12)
- Workshop Operations: Managing daily service flow to ensure smooth operations and timely vehicle delivery (TAT – Turnaround Time)
- Team Leadership: Leading technicians and service advisors to maintain high productivity and service quality (KPI – Key Performance Indicators)
- Customer Satisfaction: Resolving customer concerns with clear communication and a focus on enhancing CSI (Customer Satisfaction Index)
- Inventory Coordination: Working closely with spare parts and inventory teams to maintain optimal stock levels and avoid service delays
- Staff Training: Conducting regular training sessions to upskill staff and align with OEM (Original Equipment Manufacturer) standards
- Revenue Growth: Driving service revenue through upselling VAS (Value Added Services) and maintaining service excellence
Asst. Service Manager - Volkswagen - Elite Motors - Bangalore, India
(2023-07 - 2025-04)
- Utilized Productivity Team Leading: Guided service teams to improve efficiency and meet daily operational goals
- Target vs Achievement Tracking: Monitored service performance and ensured alignment with business targets
- KPI Monitoring: Regularly reviewed key metrics to maintain high service standards and identify areas for improvement
- Concern Analysis: Investigated service-related issues and implemented solutions to enhance customer experience
- CSI Improvement: Focused on boosting Customer Satisfaction Index through proactive service and follow-ups
Centre Manager - Precision Tune Auto Care, Multi Brand Service - Oman
(2021-12 - 2023-06)
- Multi Brand Service: Managing operations for a wide range of vehicle brands, ensuring high-quality service
- Spare Parts Management: Overseeing inventory, procurement, and stock control to support uninterrupted workshop operations
- Accounts Handling: Managing billing, daily accounts, and financial reporting to maintain transparency and cost control
- Workshop Management: Supervising technicians and service advisors to ensure smooth workflow and timely vehicle delivery
- Target Achievement: Setting and achieving monthly service and revenue goals through strategic planning and team motivation
- Customer Relations: Building strong relationships with clients through clear communication and reliable service delivery
Asst. Service Manager - Volkswagen - Elite Motors - Bangalore, India
(2018-03 - 2021-11)
- Utilized Productivity Team Leading: Guided service teams to improve efficiency and meet daily operational goals
- Target vs Achievement Tracking: Monitored service performance and ensured alignment with business targets
- KPI Monitoring: Regularly reviewed key points to maintain high service standards and identify areas for improvement
- Concern Analysis: Investigated service-related issues and implemented solutions to enhance customer experience
- CSI Improvement: Focused on boosting Customer Satisfaction Index through proactive service and follow-ups
Team Lead - Xenon Automotive India Pvt. Ltd (Cartisan) - Bangalore, India
(2016-01 - 2018-02)
- Doorstep Service Management: Coordinated and executed on-site vehicle servicing for customers, ensuring convenience and quality
- Premium Customer Handling: Managed service interactions for high-end vehicle owners, delivering personalized and professional support
- Repair Oversight: Supervised both mechanical and body repair operations to maintain service standards and timely completion
- Team Management: Led a team of premium car technicians and service staff, ensuring smooth workflow and high productivity
Service Advisor - Chevrolet - Kropex Chevrolet - Bangalore, India
(2013-10 - 2016-01)
- Customer Service: Acted as the primary point of contact for Chevrolet customers, ensuring smooth service experience and satisfaction
- Warranty Management: Handled warranty claims and processes in compliance with Chevrolet's service policies
- Service Coordination: Scheduled and managed vehicle servicing, ensuring timely delivery and quality checks
- Technical Support: Assisted in diagnosing vehicle issues and communicated solutions clearly to customers
Technician - Ideal Racing Team - India
(2007 - 2009)
- Multi-Brand Vehicle Servicing: Trained under a team specializing in servicing various vehicle brands, gaining hands-on experience in diagnostics and repairs
- Engine Overhaul: Worked on complete engine disassembly, inspection, and rebuilding to restore or enhance performance
- Vehicle Modification & Upgradation: Involved in modifying and upgrading vehicles for enhanced speed, handling, and racing performance
- Motorsport Participation: Actively participated in racing and rally events, applying technical skills in high-pressure, performance-driven environments
