Usha Goel

International Education and Admissions Professional with 12+ years of experience across admissions operations, student visa compliance, GTE/GSR assessments, and stakeholder management within the Australian education sector. Proven expertise in evaluating student applications, conducting onshore and offshore GSR assessments, managing admissions teams, and supporting students across South Asia i.e. India, Nepal, Bangladesh, Pakistan, Sri Lanka, Bhutan.

In addition to extensive experience in Australian education, I possess working knowledge of higher education systems in Canada and the UK, including student counselling, application processing, document assessment, and admissions support for prospective international students.

GSR Assessor at Southern Cross University, Australia (2022-11 – Present)

• Conduct GSR assessments including pre-screen interviews, GSR interviews, document assessment, verifications, and holistic profile evaluation.
• Manage student profiles from South Asia and African markets including Nigeria, Ghana, Kenya, Zimbabwe and Mongolia.
• Perform GSR assessment of both offshore and onshore applications.
• Provide GSR training to new joiners, coordinate teams, and prepare reports as required.
• Manage StudyLink operations and application workflows.
• Achieved 100% visa success rate in previous intakes.
• Maintaining approximately more than 90% visa success rate as on date.

Admission Head at Bluesky Immigration and Student Consultancy (2014-04 – 2022-10)

• Led end-to-end admissions operations for Australian education providers and student applications.
• Overseeing student applications from initial assessment through to enrolment.
• Led admission teams and coordinated with agent networks and universities.
• Maintained strong relationships with education agents, university representatives, and key stakeholders to drive application growth.
• Designed and delivered training programs for agents and branch staff on admissions procedures, documentation requirements, compliance standards, and visa-related processes.
• Handled student counselling, document verification, and application monitoring.
• Collaborated closely with Australian institutions to ensure seamless application processing, compliance, and successful student placements.
• Managed and strengthened relationships across a diverse network of education agents to support student recruitment and admissions objectives.
• Represented the organization at study abroad fairs, recruitment events, and education expos across India and Nepal, promoting international education opportunities and driving student engagement.
• Developed working knowledge of Canadian and UK higher education systems through student counselling, admissions guidance, application processing, and document assessment for international student applicants.
• Managed the Australia education portfolio from April 2014 to October 2022, starting as an Admission Officer. Handled student applications for Australian colleges and universities, including document verification, profile assessment, and GTE evaluation to ensure eligibility and genuineness. Based on consistent performance and expertise, promoted to Team Leader and later to Admission Head and Coordinator.

Business Partner at Sri Ram Financial Services (2008 – 2012)

Successfully managed and operated a Direct Sales Associate (DSA) business for ICICI Bank, specializing in Auto Loans, Personal Loans, Business Loans, and Insurance products. Led a team responsible for business development, client acquisition, and end-to-end sales operations while consistently achieving business targets and delivering exceptional customer service.

• Led and mentored a team to drive business growth and achieve sales objectives.
• Identified and developed new business opportunities through networking, referrals, and relationship-building initiatives.
• Acquired and managed a diverse client portfolio by understanding customer needs and recommending appropriate financial solutions.
• Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
• Oversaw loan application processing, documentation verification, and compliance with banking requirements.
• Collaborated closely with ICICI Bank representatives to facilitate timely approvals, disbursements, and issue resolution.
• Monitored team performance, maintained service quality standards, and implemented strategies to enhance productivity and business growth.
• Established a strong referral-based business network and consistently delivered sustainable business growth through effective client relationship management, team leadership, and customer-centric service delivery.

Bachelor of Arts – Delhi University

Post Graduate Diploma in Advertising and Public Relations – Rajendra Prasad Institute of Communication and Management, Mumbai