Uzma Fathima

Customer Support and Sales professional with experience handling international customers through inbound and outbound calls, resolving customer queries and complaints, managing escalations, maintaining CRM records, and supporting customer satisfaction. Strong communication, active listening, problem-solving and decision-making skills. Experienced in working toward performance and quality targets and building positive customer relationships

Customer Service Associate - Blinkit - Remote

(2026-05 - 2026-07)

• Handled inbound customer calls
• Resolved customer queries and complaints professionally and efficiently.
• Provided accurate information regarding products, services and company policies.

Customer Service Associate - Teleperformance

(2024-10 - 2026-04)

• Handled inbound and outbound customer calls from international clients.
• Resolved customer queries and complaints professionally and efficiently.
• Provided accurate information regarding products, services and company policies.
• Maintained high customer satisfaction through effective communication.
• Documented customer interactions and updated records in CRM systems.
• Escalated complex customer issues to the appropriate teams when required.
• Followed quality standards and performance targets, including response time and customer satisfaction.
• Used active listening and problem-solving skills to understand and resolve customer concerns.

Sales Representative - Cimmons Integrated services

• Identified and generated new business opportunities through calls, emails and networking.
• Contacted potential clients and effectively explained products and services.
• Built and maintained strong customer relationships.
• Followed up with leads and converted prospects into clients.
• Worked toward sales and business-development targets.
• Negotiated with clients and assisted in closing deals.
• Maintained accurate records of leads and customer interactions using CRM tools.
• Coordinated with internal teams to support smooth onboarding and customer satisfaction.

BDE / Sales Executive - Nagarjuna International Trading Company

• Handled inbound and outbound customer calls from international clients.
• Communicated with customers and addressed their requirements professionally.
• Supported customer interactions and helped resolve queries effectively.

2nd PUC - PCMB - isarga Vidyanikethan

SSLC - isarga Vidyanikethan