Varun Kumar

Results-driven customer service professional with experience in assisting passengers, coordinating with flight crews and ground handling teams, and ensuring smooth flight operations. Proven track record of providing exceptional customer service, resolving passenger complaints, and achieving customer service targets.

Customer Service Executive - AirIndia Sats (Singapore Airlines)

(2024-01 - 2025-02)

• Assisted passengers with check-in, baggage drop-off, and boarding.
• Coordinated with flight crews and ground handling teams to ensure smooth flight operations.
• Provided exceptional customer service, resolving passenger complaints and concerns.
• Assisted passengers with flight bookings, cancellations, and refunds.
• Collected cash for Excess Baggage from passengers.
• Achieved customer service targets and improve passenger satisfaction.
• Oversaw services such as catering and cleaning of aircraft.
• Assisted passengers with all inquires, including lost or delayed baggage.
• Ensured compliance with airline and regulatory policies and procedures.

Receptionist cum Administration - Sri Srinivasa Engineering Works

(2019-04 - 2023-12)

• Managed front desk operations, including greeting clients, answering phones, and responding to emails
• Scheduled appointments, meetings, and events
• Maintained accurate records, files, and databases
• Provided administrative support to senior management and team members
• Handled correspondence, prepared documents, and performed data entry tasks
• Ensured office organization, cleanliness, and adherence to company policies.

Customer service associate - Wipro Technologies

(2017-05 - 2019-02)

Customer Service Associate - Email, Chats & Calls

• International calling Experience
• Handling Inbound Calls
• Quick and attentive speaking with the clients
• Support the query and do the needful

Customer Service Associate - Vertex Customer Solutions India Private Limited

(2015-11 - 2016-08)

• Inbound Calls
• Follow up with Customer queries
• Accurately documenting customer interactions, inquires and resolutions in CRM system

Bachelor of Commerce - Commerce - University of Madras (2014)