Vasantha Vasantha
Service Desk Analyst | IT Support & Technical Helpdesk
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About
Entry-level IT Service Desk Analyst with a strong analytical foundation in data analysis, SQL, and database management. Skilled in technical troubleshooting, root-cause analysis, incident documentation, and reporting using Python, SQL, Power BI, and Excel. Experienced in simulated help desk ticketing workflows (incident logging, categorization, prioritization, resolution within SLA).
Clear communicator with a customer-focused approach, quick to learn new ITSM tools, and building hands-on skills in ServiceNow, Freshdesk, Windows OS support, Active Directory, networking (TCP/IP, DNS, DHCP), and ITIL.
Experience
Data Analyst Intern
(2025-01 - 2026-01)
- Investigated and resolved data issues across large datasets using Python (Pandas, NumPy), applying a structured diagnose-isolate-resolve approach comparable to triaging recurring support tickets
- Managed recurring data-quality issues (missing values, inconsistent formats) end-to-end, similar to handling a queue of incidents through to resolution within SLA
- Documented data-cleaning steps and findings clearly for non-technical stakeholders, translating technical issues into plain-language updates for end users
Education
B.Tech - Chadalawada Ramanamma Engineering College (2026-01)
Intermediate - Palle Uma Junior College (2022-01)
SSC - Christos EM High School (2020-01)
