Vasavi Choudhary

7+ years of IT experience in Atlassian Jira, Jira Service Management, Confluence, Bitbucket, Oracle, MySQL, PostgreSQL, Groovy & Shell Scripting, Atlassian Cloud, Data Center and Digester Recovery Administration and Development

Atlassian Jira & Confluence Administrator

(2023-11)

• Hands-on experience using Jira for end-to-end project and task management, including creating, assigning, prioritizing, tracking, and closing Epics, User Stories, Tasks, Sub-tasks, and Bugs.
• Designed and configured Jira workflows to align with business and Agile project requirements.
• Created workflow statuses, transitions, conditions, validators, and post-functions.
• Customized workflows for different issue types, projects, and approval processes.
• Managed workflow changes, permissions, and transition rules while maintaining process consistency.
• Troubleshot workflow issues and optimized processes to improve Jira efficiency and team productivity.
• Created and maintained Jira filters and dashboards for different stakeholders to track relevant project metrics and actionable items.
• Ensured Jira tickets were updated consistently so that project status and reporting remained accurate for stakeholders and management.
• Supported release and deployment activities by tracking release-related tasks, defects, dependencies, and outstanding items through Jira.
• Configured Jira Automation rules to automate repetitive tasks, notifications, issue updates, assignments, and workflow activities.
• Created Behaviours to dynamically control Jira fields, validations, visibility, and field values based on issue/project conditions.
• Configured Jira Listeners to trigger automated actions based on issue events such as creation, updates, transitions, and field changes.
• Used Automation, Behaviours, and Listeners to improve workflow efficiency, reduce manual effort, and maintain data consistency.
• Troubleshot and optimized automation rules and event-based configurations based on business requirements.
• Hands-on experience with Atlassian Crowd for centralized user authentication and identity management.
• Managed users, groups, directories, and application access across Atlassian applications.
• Configured and maintained user directories and authentication integrations for Jira and Confluence.
• Managed user access, permissions, and group memberships based on organizational requirements.
• Troubleshot authentication, login, synchronization, and directory-related issues.

Scrum Master – CIC Team

• Managed Sprint planning and backlog activities, including story refinement, prioritization, estimation, sprint creation, task assignment, and monitoring sprint progress.
• Served as Scrum Master for a CIC/CI-CD engineering team, facilitating Agile delivery and ensuring effective collaboration between development, QA, DevOps, infrastructure, and release teams.
• Facilitated core Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Backlog Refinement, Sprint Reviews/Demos, and Sprint Retrospectives.
• Worked closely with the Product Owner and technical stakeholders to prioritize and refine the product backlog, ensuring user stories were clearly defined, estimated, and ready for development.
• Managed sprint execution using Jira, tracking User Stories, Tasks, Bugs, dependencies, blockers, and sprint progress throughout the delivery lifecycle.
• Monitored Sprint Burndown, Velocity, Capacity, Cycle Time, and other Agile metrics to identify delivery risks and provide visibility to stakeholders.
• Conducted retrospectives and worked with the team to identify process improvement opportunities, converting agreed actions into trackable Jira tasks.
• Prepared and presented Agile metrics and sprint/release status updates to management and stakeholders, highlighting achievements, risks, dependencies, and areas requiring attention.

Atlassian Suite, Jira, Confluence, Jira Service Management, Bitbucket & Bamboo - J2 Global, USA

(2022-08 - 2023-11)

• Implemented Jira, Confluence in AWS-EC2
• Upgraded Jira from 7.2.4 to 8.5.4 version
• Upgraded Confluence from 5.4v to 6.15.4
• Database MySQL Upgraded from 5.6 to 5.7 & 5.7 to 8.0
• Guiding the team to test the custom plugins after upgrade and helping them in resolving/troubleshooting the issues.
• Connected to MySQL database and maintaining application servers of all Atlassian products.
• Monitoring any security vulnerability issues published by Atlassian and planning for workarounds or permanent fixes.
• Designed an architecture to integrate Jira with Rally to fulfill client team with their customer teams.
• Integrated Jira with CRM tool Salesforce
• Developed ITIL management services using Jira projects.
• Involved in migration of data from Jira to Service-Now.
• Proposed solutions for tracking the development tasks with critical approvals using Jira workflows.
• Prepared many shell scripts to monitor the Jira and Confluence server health.
• Maintaining Jira Software, Jira Service Desk, Confluence, Bitbucket with custom plugin to achieve business goals.
• Molded Java developer to develop Jira plugins and upgrade existing plugins to make them compatible with latest versions
• Providing privileges to the users
• Creation of new Jira users and Jira groups
• Implementing Jira workflows using advanced features such as Post functions, Conditions and Validators
• Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects
• Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals
• Developing custom reporting tools, setting up automated health monitoring and alerting for builds and environments.
• Worked very closely with Global Project Teams including IT architects, Operational Architects to ensure the solution is compatible and a long term fit for the company.
• Carried out application Jira, Confluence, Fisheye & Crucible upgrades, database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.
• Installed and managed Jira, Confluence, Fisheye & Crucible, Oracle, SQL Server and Linux.
• Enhanced profitability through building new relationships with multi-national accounts by supporting customers with technical assistance, resulting in additional business transactions.
• Produced scripts for viable combination of JIRA applications with different tools.
• Customized both JIRA and Confluence to integrate

BTech (2018)