Aswini Mortha

Driving Workflow Efficiency, Automation, and Agile Governance across Enterprise Platforms.

Atlassian Certified Jira

Administrator (ACP-120, pursuing ACP-620) with nearly 9 years of experience as an Atlassian Cloud Administrator and Consultant, specializing in Jira Software, Jira Service Management (JSM), and Confluence across enterprise ITSM, Agile, and DevOps environments. Extensive hands-on responsibility for end-to-end Jira Cloud solution design and administration, including requirements gathering, platform architecture, project and scheme configuration, workflow design, permissions, notifications, dashboards, and instance standardization. Strong consulting expertise in aligning Jira and JSM implementations with business and operational models, supporting HR, IT, Operations, and Engineering teams through governance-driven configurations and process optimization.

Demonstrated proficiency in Jira automation and enterprise integrations, leveraging Automation for Jira, Forge apps, Cloud UI components, AI virtual service agents, and integrations with Workday, Bitbucket, Microsoft Teams, Slack, Outlook, and other third-party enterprise systems. Well-established experience in client enablement and advisory support, including Confluence-based documentation, SOP creation, Jira governance guidance, user onboarding, training programs, workshops, and ongoing platform support across multiple client and internal stakeholder groups.

ITSM Automation & IT Supervisor (Jira & JSM / Atlassian Solution Architect) - VXI Global Solutions Ltd, India - India

(2025-01)

• Atlassian Solution Architecture & Platform Ownership: Architecting and owning scalable Jira Cloud, Jira Service Management (JSM), and Confluence solutions across the enterprise. Leading solution design, platform governance, standardization, optimization, and continuous improvement while treating the Atlassian ecosystem as a strategic platform rather than a ticket-based administration queue.
• Automation & Workflow Orchestration: Designing and implementing complex automation flows across ITSM, Service Desk, and Software projects, enabling single-trigger, multi-project ticket creation and eliminating manual intervention.
• Jira & JSM Solution Design: Designing end-to-end Jira and JSM solutions, including project architecture, issue types, workflows, screens, custom fields, permission and notification schemes, request types, forms, queues, SLAs, approvals, dashboards, filters, Agile boards, and team-specific service portals.
• Employee Lifecycle Automation: Architected and implemented complex Employee Onboarding and Offboarding solutions for multiple regions, including the US, Jamaica, and India. Designed simplified JSM portals and advanced automation to orchestrate activities across HR, IT, Facilities, Security, and other fulfillment teams.
• System Integration, Communication & Security Management: Integrating JIRA with collaboration platforms and email channels, while managing user access, role-based permissions, dashboards, and security governance.
• Service Performance, Migration & Platform Standardization: Configuring CSAT reporting and service dashboards, executing JIRA Cloud migrations, enforcing standardized templates, and extending platform capabilities through FORGE apps and Cloud UI enhancements.
• Advanced Automation & Conditional Logic: Designed automation using smart values, branching, conditional logic, location and virtual-location based conditions, automated task creation, approvals, transitions, notifications, escalations, cross-project orchestration. Reduced manual coordination and improved end-to-end process visibility and consistency.
• Forge App Design & Custom Development: Designing and developing Forge-based applications and custom UI enhancements to address business requirements that cannot be effectively solved using native Jira/JSM capabilities. Exploring scalable app designs to extend platform functionality and improve the user experience.
• AI & Intelligent Automation: Actively exploring and implementing AI-driven service management capabilities, including hands-on work with Atlassian Rovo AI, AI-enabled knowledge experiences, Virtual Service Agents, and Confluence knowledge integration. Contributing ideas and solution approaches for the organization’s AI and automation roadmap.
• Independent Solution Leadership: Working independently to identify problems, analyze business and technical requirements, make architecture and configuration decisions, and proactively propose solutions. Driving issues to resolution with minimal direction and escalating only when appropriate business or technical blockers require stakeholder involvement.
• Stakeholder Partnership & Technical Leadership: Partnering with business stakeholders, IT teams, and fulfillment groups to translate complex operational requirements into practical Atlassian solutions. Acting as a thought partner by challenging inefficient processes, recommending improvements, and driving continuous platform evolution.

Sr. JIRA Administrator & Consultant - JIGYA Software Services Pvt Ltd - Remote

(2022-11 - 2024-12)

• End-to-End JIRA Administration & Standardization: Administered JIRA projects by configuring workflows, issue types, screens, custom fields, templates, and dashboards, while executing cloud migrations and standardization initiatives to ensure consistency and operational efficiency.
• User Access, Security & Repository Governance: Managed user roles, permission schemes, portfolio-level access, and Bitbucket repository permissions, ensuring secure access control, governance, and alignment between JIRA project roles and DevOps repositories.
• Automation & Productivity Optimization: Designed and implemented automation rules to streamline repetitive processes, improve workflow efficiency, and reduce manual effort across JIRA Software and Service Management projects.
• DevOps & Toolchain Integration: Integrated JIRA with Bitbucket to enable smart commits, branch and pull-request tracking, automated issue updates, and end-to-end traceability between requirements and code delivery.
• Documentation, Training & Enablement: Developed comprehensive SOPs and Confluence documentation and led JIRA Training Bootcamps to drive platform adoption, standardize best practices, and improve cross-functional team productivity.
• ServiceDesk & Agile Project Setup: Configured JIRA ServiceDesk projects, request types, portals, notifications, and SLAs to improve user experience and operational efficiency.
• Training & Documentation: Conducted team training and developed Confluence documentation for process standardization and adoption.
• Test Instance & Data Migration: Established development instances, monitored production migration, and ensured continuity of operations.

Sr. JIRA Administrator - Siemens Gamesa Renewable Energy Power Pvt. Ltd. - Bengaluru

(2020-07 - 2022-10)

• JIRA Project Administration: Managed end-to-end JIRA administration, including project creation, workflows, screens, and custom fields to align with operational needs.
• Agile Board Configuration: Developed, configured Scrum and Kanban boards for diverse teams to enhance tracking and project management.
• User Access Management: Managed user access and permissions at team and portfolio levels, providing relevant dashboards and filters for stakeholders.
• Plugin Management: Installed, configured, and maintained JIRA plugins, ensuring up-to-date licenses and optimized functionality.
• Test Instance & Migration Oversight: Created test instances and monitored data migration to production, ensuring minimal disruption.
• DevOps Integration: Integrated Bitbucket with JIRA, configured smart commits, branch linking, and pull request strategies for traceability and workflow efficiency.
• Reporting, Dashboards & Operational Visibility: Built and maintained dashboards and filters to deliver actionable insights for stakeholders and support informed decision-making across projects.

JIRA Administrator - Diageo - Bengaluru

(2018-11 - 2020-04)

• JIRA Instance Administration: Managed customized JIRA projects including workflows, issue types, screens, and custom fields for multiple teams.
• User Permissions & Dashboard Management: Controlled user access, roles, filters, dashboards to provide project stakeholders with relevant insights.
• ServiceDesk & Agile Project Setup: Configured JIRA ServiceDesk projects, request types, portals, notifications, and SLAs to improve user experience and operational efficiency.
• Training & Documentation: Conducted team training and developed Confluence documentation for process standardization and adoption.
• Test Instance & Data Migration: Established development instances, monitored production migration, and ensured continuity of operations.
• DevOps Integration: Integrated Bitbucket with JIRA, configured smart commits, branch strategies, and pull request tracking to enable automated workflows.

JIRA Administrator - Ericsson - Bengaluru

(2017-01 - 2018-10)

• JIRA Configuration & Scheme Management: Managed end-to-end JIRA configurations including issue, workflow, field configuration, screen, permission, and notification schemes to support structured and scalable project execution.
• Workflow Engineering & Agile Enablement: Designed and maintained complex workflows and configured Scrum and Kanban boards with custom settings to align with team processes, tracking needs, and reporting requirements.
• Platform Stability, Plugins & Optimization: Installed, licensed, and maintained JIRA plugins while continuously optimizing system performance and resolving platform issues to ensure high availability and minimal user disruption.
• Reporting, Dashboards & Operational Visibility: Built and maintained dashboards and filters to deliver actionable insights for stakeholders and support informed decision-making across projects.

B.Tech - Computer Science and Programming - JNTU, Kakinada, India (2013)