Vasu M

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Expertise in process improvements, cost reductions.

Assistant Team Lead – AR, Billing & Pt Calling Team - Harmony United Med Solutions - AR

(2025-06 - 2025-10)

• Research and resolving Incorrect Payments, EOB rejections and other issues without standing accounts
• Reviewing and appealing unpaid and denied claims and provide resolution
• Trained a team in new billing software, resulting in a 35% decrease in processing time
• Enhanced the patient introduction process, resulting in a 15% increase in overall patient satisfaction scores
• Managed Accounts Receivables follow-up and collection of physician claims

Client Specialist - Quality - Access Health Care

(2023-12 - 2025-03)

• Providing Quality feedback every week where needs improvement Present root cause, corrective and preventive action sessions
• Rapidly discovering and correcting all errors to minimize impact to client operations
• Consolidating all the reports worked by the users and sends the report to the respective manager
• Preparing (minutes and meeting) after every client call
• Ensure to maintain team Productivity and Quality
• The overall acceptance rate of billing at 97% over a 1.5-year period

TEAM LEADER – AR & Billing Operation - Rapid Care

(2018-11 - 2023-09)

• Assigned tasks to team Members according to ability
• Coordinating with my supervisor for all RCM client-engagement functions including client meetings, analytic, KPI, FTE scheduling, escalated issues, etc.
• Attending client call understanding the client requirement in the process and work towards it
• Mentoring and training up junior and new staff
• Preparing production and internal Quality report every week which is shared to client
• Conducting PKT (process knowledge test) every week and providing the feedback to the users
• Timely management of unpaid claims and ensure secondary claims are submitted and paid
• Experienced billing for DME & Third party Vendors
• Handling Team size of 22 + FTE's currently
• Client Appreciation for collecting more than expected GCR consecutively and gained extra project as assign of appreciation

VOB & RCM - 4D Global

(2017-01 - 2018-10)

• Responsible for following up on all outstanding insured accounts and documenting accounts accordingly in billing application
• Assist with tracking insurance payer trends, perform appeals timely and supports and adheres to Billing Policy with the use of US Healthcare knowledge
• Researched insurance policies/eligibility and verifying VOB
• Reviewed and validated accuracy of charges including DOS Services provided, location and provider signature
• Identifying issues and trends that result in non-payment of claim due to internal/external review, elevating significant issues to the Supervisor

B.C.A - New Prince Shri Bhavani Arts & science college (2009-01)

12th - A.J.S NIDHI Higher Secondary School (2006-01)

10th - C.H.S School (2005-01)