Vedant Mahida
Customer-focused professional with experience in customer service, sales, operations management, and team leadership
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About
Customer-focused professional with experience in customer service, sales, operations management, and team leadership. Experienced in managing daily operations of a high-volume Pizza Pizza franchise, delivering exceptional customer service, supervising staff, handling scheduling, inventory management, and resolving customer concerns. Strong background in building client relationships, problem-solving, communication, and working effectively in fast-paced environments.
Seeking opportunities in sales, customer service, real estate, business development, or operations where strong relationship-building and organizational skills can contribute to company success.
Experience
Franchise Operations - Pizza Pizza Franchise - Nova Scotia
(2022-01 - 2026-12)
- Managed day-to-day operations in a customer-facing business environment.
- Supervised and trained staff while maintaining high service standards.
- Handled customer concerns and resolved issues professionally.
- Managed inventory, scheduling, vendor coordination, and operational tasks.
- Supported local marketing initiatives and customer engagement efforts.
- Maintained strong customer satisfaction through exceptional service and problem resolution.
Customer Service Representative - FedEx
(2021-01 - 2022-12)
- Responded to customer inquiries across multiple communication channels.
- Resolved complaints and maintained accurate customer records.
- Coordinated with internal teams to ensure customer satisfaction.
- Delivered professional support in a fast-paced environment.
Customer Experience Associate - Walmart
(2020-01 - 2021-12)
- Assisted customers and provided exceptional service.
- Trained newly hired customer service associates.
- Addressed customer concerns according to company policies.
- Supported daily operations and safety procedures.
Press Assistant - Farnell Packaging
- Assisted in the operation and setup of printing and packaging equipment.
- Supported production processes to ensure quality standards and deadlines were met.
- Performed material handling, equipment preparation, and quality checks.
- Worked safely and effectively in a fast-paced manufacturing environment.
- Collaborated with team members to maintain efficient workflow and production targets.
Cashier - Dollarama
(2020-01 - 2020-12)
- Delivered friendly and efficient customer service.
- Processed transactions accurately and maintained cash balances.
- Assisted with daily store operations and team objectives.
Education
Electrical Engineering Studies - Saint Mary's University
High School Diploma - Shree Swaminarayan Gurukul
