Veena Mudda

A motivated and adaptable professional with a strong academic foundation in Computer Science Engineering from KL University. Initially enrolled in Electronics and Communication Engineering, I secured a merit-based transfer to Computer Science Engineering after my first year due to exceptional academic performance. I have a passion for technology and problem-solving, with a solid understanding of software development, databases, and modern tech stacks.

I am currently focused on leveraging my skills as a ServiceNow ATF Specialist and React Developer, while continually enhancing my expertise in software development and cloud technologies. I'm eager to contribute to innovative projects and collaborate with teams to create impactful solutions.

ServiceNow ATF Specialist at Sphota Business Solutions (2023-10 – 2025-02)

• Specialized in automating and managing ServiceNow tests using the Automated Test Framework (ATF) for catalog items, record producers, UI actions, backend updates, and email notifications.
• Designed and executed detailed end-to-end test cases, validating form submissions, field updates, script executions, and email triggers.
• Worked with client-side and server-side scripts (UI Policies, Client Scripts, Business Rules) during test case creation and debugging, gaining hands-on exposure to ServiceNow development.
• Collaborated with QA and ServiceNow development teams to ensure accurate testing of scripted functionalities and platform logic.
• Ensured efficient workflows and seamless user experiences by identifying and resolving integration and scripting issues.

Front End Developer at Gravitas Ventures (2022-11 – 2023-10)

• Engineered and maintained a full-stack Fantasy Football Management System using the MERN stack, enabling users to create accounts, verify via email, log in securely, edit/delete profiles, and participate in interactive football gameplay.
• Crafted a responsive UI with Material UI and BlueprintJS, enhancing user engagement and delivering a seamless gaming experience.
• Developed RESTful APIs in Node.js/Express, and managed user/game data using MongoDB, ensuring scalable performance and modular architecture.
• Collaborated cross-functionally with QA and backend teams to ensure deployment-ready features and optimal gameplay logic.

Database Administrator at Wipro Technologies (2021-10 – 2022-09)

• Developed and maintained PL/SQL queries to support large-scale data operations and streamline reporting processes.
• Automated recurring database tasks by writing and scheduling cron jobs, resulting in more consistent workflows and reduced manual intervention.
• Built error-handling mechanisms for scheduled jobs, helping to minimize failures and improve reliability.
• Handled schema updates, database maintenance, and performance checks in production environments.
• Partnered with cross-functional teams to ensure accurate and timely data availability for business-critical operations.

Associate Consultant at Wipro Technologies (2020-09 – 2021-09)

• Worked on the ServiceNow platform to manage and resolve incidents.
• Handled child running issues, warnings, and technical errors arising from Oracle cloud integrations.
• Actively participated in incident triage, logging, analysis, and resolution using ServiceNow's ITSM module.
• Coordinated with Oracle and internal support teams to troubleshoot complex technical failures and escalate high-priority issues.
• Ensured timely resolution and accurate documentation of recurring integration issues to improve support response times.

Intern (Final Year Internship) at Sphota Business Solutions (2020-01 – 2020-05)

• Developed the Change Status Service API to retrieve and track changes made to customer accounts.
• Utilized Swagger UI for designing, documenting, and testing RESTful API endpoints.
• Integrated with the Google Ads API to pull change history records relevant to advertising account updates.
• Ensured secure and accurate data handling by implementing validation checks and response formatting.

B. Tech in Computer Science and Engineering – K L University (2016-06 – 2020-05)