Veerendra Ediga

Dynamic Desktop Support Engineer with a proven track record at a leading tech firm, adept at resolving complex hardware and software issues. Expert in troubleshooting systems and achieving a 15% reduction in recurring incidents. Strong communicator with the employees to enhance user experience and maintain system security.

Desktop Support Engineer at Union Bank Of India (Vendor-Bharat IT Services Ltd) (2025-07 – 2026-02)

Provided desktop support services for Union Bank of India including hardware configuration, software installation, and troubleshooting.

• Installed, configured, and supported MS Outlook 2019/2021, Office 365, resolving mail client issues for end users.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Configured hardware, devices, and software to set up workstations for employees.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed network printer drivers into the systems and troubleshoot print issues.
• Configured and troubleshoot antivirus issues by updating patches in Trellix Endpoint Management Server and resolving endpoint security concerns.
• Diagnosed and troubleshot hardware, software, and network issues.
• Installed and configured operating systems and applications.
• VoIP phone setup & troubleshooting

Desktop Support Engineer at Supernova Pvt Ltd (2024-01 – 2025-03)

Resolved IT support requests and managed desktop infrastructure for 100+ users with focus on ITIL best practices.

• Resolved 20+ IT support requests per day via ServiceNow, improving average response time by 20% in line with ITIL best practices.
• Administered MS Outlook 2019/2021 and Office 365 for 100+ users, resolving advanced mailbox, profile, and connectivity issues.
• Troubleshot hardware, software, and network problems for end users in a Windows domain environment, ensuring minimal downtime.
• Remotely supported end users using MSTSC, RDP, and AnyDesk, quickly diagnosing and resolving incidents.
• Configured and troubleshot Active Directory (ADUC), DNS, DHCP, Group Policy, and domain-join issues, reducing recurring incidents by 15%.
• Diagnosed and resolved Group Policy (GPO) errors, user account lockouts, trust relationship failures, and other domain infrastructure issues.
• Managed IT asset inventory and documentation for desktops, laptops, and software licenses.
• Performed weekly health checks on PCs and laptops to identify and remediate virus infections and performance issues.
• Installed and updated software applications based on business requirements, ensuring compatibility and security adherence.
• Managed antivirus policies and definition updates via Symantec Endpoint Management Server, proactively addressing endpoint security issues.

System Engineer at Tecosim Pvt Ltd (2019-07 – 2021-02)

Managed end-to-end installation, configuration, and maintenance of systems in a Windows domain environment.

• Managed end-to-end installation, configuration, and maintenance of systems in a Windows domain environment.
• Troubleshot complex hardware, software, and network issues to minimize downtime and ensure smooth operations.
• Monitored system performance and implemented upgrades and patches to enhance stability, security, and efficiency.
• Administered user access controls, performed regular backups, and maintained accurate system documentation.
• Provided technical support to internal teams, ensuring high system availability and reliable IT services.

Bachelor of Computer Application in BCA – CT University (2022-06)

Diploma in Tool and Die making – Nettur Technical Training Foundation (NTTF) (2019-06)

10th Class – Siddhartha Grammar High School (2016-06)