Venu Chary

Confident Customer Care Executive skilled in delivering exceptional customer service and resolving issues swiftly. Strong communicator with talent for building rapport and maintaining positive customer relationships. Proven ability to manage high volumes of inquiries while maintaining high satisfaction levels.

Brings proactive approach to problem-solving and focus on continuous improvement. Highly effective at building strong customer relationships through active listening and clear communication. Skilled in resolving issues with empathy and patience, ensuring positive customer experiences.

Quick to adapt and learn, bringing solid foundation in customer service principles to deliver consistent and dependable support.

Customer Care Executive - reliance health insurance - hyderabad, india

(2023-01 - 2024-07)

• Resolved customer complaints with empathy and efficiency, minimising dissatisfaction and promoting loyalty.
• Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
• Delivered exceptional customer service, responding promptly to enquiries via phone, email, and live chat.
• Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
• Managed a high volume of inbound calls, maintaining a calm and professional demeanour under pressure.

B COM GENERAL - Commerce - DEFENCE LABS SCHOOL (2020 - 2024)