Vidyashree M

Dynamic operations manager with a proven track record at Amazon, excelling in the process improvement and data analysis. Expert in driving operational efficiency and enhancing team performance through effective coaching. Skilled in leveraging Lean methodologies to optimize workflows, resulting in significant productivity gains and improving stakeholder communication

Operations Manager, Level 4.5 - Amazon - Bengaluru, India

(2025-04)

• Define and track team KPIs/OKRs aligned to business goals.
• Prioritize and track key initiatives - maintain dashboards, scorecards, and status reports.
• Manage weekly, monthly, and quarterly business reviews - prepare agendas, track actions, and follow-ups.
• Partner with cross-functional leaders to remove blockers, drive accountability, and ensure timely delivery.
• Provide analytical support and build business cases for new projects and investments.
• Responsibility for meeting operational and business goals
• Driving appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
• Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
• Executing specific people programs on coaching and development and team engagement.
• Interacts with multiple stakeholders to communicate on operations and also represent data/metrics information
• Owns/Drives development of external/internal communication i.e. blurbs, reports etc.
• Represent data and communicate effectively to handle escalations
• Drive weekly or monthly discussions with Stakeholders and influence decisions for the process with data
• Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions.
• Manages escalation/resolves complex tickets including non-standard tasks.
• Responsible for Operational Reporting to senior management/stakeholders at Process level.
• Drives completion of work allocation for the function/process independently.
• Prioritizes metrics to meet operational goals assigned at process level.
• Participate in onboarding if it is part of similar new processed onboarding ie new GL/process/module with complete documentation i.e. SOP etc.
• Act as Mentor or coach and contributes to associate growth.
• Develops training content for functional on-boarding.
• Trains new hires
• Is Expert and Primary contact for process issues/escalation/coaching
• Demonstrates understanding of performance and leadership bar and effectively apply to hiring decisions
• Communicate effectively to internal stakeholder

Catalog Auto Specialist II, Level 4 - Amazon - Bengaluru, India

(2024-04 - 2025-03)

• Responsible for productivity, quality, and coverage metrics goals
• Executes important tasks/activities independently
• Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions
• Establishes key reporting for functional area and provides reports to senior management/stakeholders at process level
• May plan capacity and commits to volume by managing resources, queue, and cross training, Reports fluctuations in key metrics and communicates to key stakeholders with a plan of action
• Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change
• Identifies gaps and drives improvement/optimization initiatives that work toward a metric improvement of processes/functions at site level
• Demonstrates the ability to dive deep into a problem, performs 'root cause analysis,' and identifies constraints to recommend a solution
• Represents data and communicates effectively to handle escalations; influences decision
• Onboards new processes/additional processes.

Catalog Automation Lead, Level 3.5 - Amazon - Bengaluru, India

(2022-04 - 2024-03)

• Conduct quality audits on individual workflows and units delivered by different Associates
• Coach and calibrate Associates of the team to improve performance
• Provide detailed insights on Associate-level quality and identify root causes of issues
• Perform manual reviews to validate automated quality measurement systems
• Document and report quality findings accurately and efficiently
• Perform audits to support deep dives and escalations as needed
• Maintain strict compliance with quality standards and procedures
• Work closely with Quality Audit Managers to improve processes and implement best practices
• Contribute to continuous improvement initiatives within the quality assurance team

Catalog Specialist I, Level 3 - Amazon - Bengaluru, India

(2019-10 - 2022-03)

• Conduct quality audits on individual workflows
• Reduced the errors through diligent monitoring, identification and resolutions of Errors
• Collaborated with cross functional teams to ensure consistent and accurate product information across all channels
• Sharing insights with team members to drive overall performance improvements
• Maintained optimal quality levels to prevent critical errors and support team performance targets

Catalog Assistant, L2 - Amazon - Bengaluru, India

(2016-08 - 2019-09)

• Responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities.
• To work at all levels with an eye for detail to achieve process goals, actively seeks to understand Amazon's core values and translates those into everyday practices.
• The individual will interact with the business, automation & technology teams to help drive operational and system improvements
• Responsible to audit, track and maintain the quality metrics of assigned processes

Bachelor of Engineering - Information Science - APS College Of Engineering (2012-09 - 2016-06)