RBL Bank Ltd- Assistance Vice President (Since Aug’21) - Head office, Mumbai
- Branch banking process and product related change implementation
- Automation in Retail Banking process
- Monitoring, controlling and regulatory aspects for branch banking activities
- Governance report development to control processing error
- Regulatory reporting
- Process review of MD escalation cases belongs to branch banking
- Fraud monitoring and ensuring timely reporting
- Lead generation from online drop journey, tracking and monitoring
- Automation and Project Management
Axis Bank Ltd – Senior Manager (Jan’20 to Aug’21) - Head office, Mumbai
- Project Management: Regulatory – CIF creation & Linking in Finacle/CTL
- Domestic to International Toggle
- Governance Reporting, Monitoring & Controlling for Retail Asset - Credit card
YES Bank Ltd – Senior Manager (Dec’16 to Jan’20) - Head office, Mumbai
- Six Sigma Green Belt - Redirection of RTO to branch, TAT reduced by 7 days
- Reduction of Insta Kit execution TAT from 14 days to 7 days
- Reduction in invoice processing TAT from 30 days to 15-20 days
- Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
- Automation - Robotics updation (DMS) & API Integration
- Pin printing shifted to Euronet from FIS after switch migration
- Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
- Outsourcing - RTO Management & Vendor onboarding
- Pin mailer, Welcome Kit, communication printing and logistic management
IDFC Bank Ltd – Manager (Mar’15 to Nov’16) - Head office, Mumbai
- Formation of Process, Policies & Compliance of newly start-up Bank
- Automation – Development of DMS & Billing Module
- Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
- Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
ICICI Bank Ltd - Deputy Manager (Jun’06 to Mar’15) – NOC, Mumbai
- Retail Branch Banking – Operation & Customer Service
- Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
- Automation – Development of DMS, Billing Module & Integration (MB/IB)
- Reduction in customer complaints
- Courier first attempt
- Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
- Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
- Vendor Management – Onboarding, Score Card & Performance Monitoring
- Centralized Pin issuance and Deliverables (Logistics) across globe for Retail Liability & Asset Products
