Vijay Shivji

AVP in RBL Bank- Business Process Management Group

Talent

Prabhadevi, MumbaiMember since September 12, 2023

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About

Prominent banker and Lead- Business Process Management Group with a demonstrated history of working in the retail banking industry since close to couple of decades. Aspiring for a lead position in Banking Institution wherein I will be able to capitalize on my experience and skill sets to shoulder the progress of the organization by executing strategical plans, achieving business targets, and increasing business revenue.

Experience

RBL Bank Ltd- Assistance Vice President (Since Aug’21) - Head office, Mumbai

Branch banking process and product related change implementation
Automation in Retail Banking process
Monitoring, controlling and regulatory aspects for branch banking activities
Governance report development to control processing error
Regulatory reporting
Process review of MD escalation cases belongs to branch banking
Fraud monitoring and ensuring timely reporting
Lead generation from online drop journey, tracking and monitoring
Automation and Project Management

Axis Bank Ltd – Senior Manager (Jan’20 to Aug’21) - Head office, Mumbai

Project Management: Regulatory – CIF creation & Linking in Finacle/CTL
Domestic to International Toggle
Governance Reporting, Monitoring & Controlling for Retail Asset - Credit card

YES Bank Ltd – Senior Manager (Dec’16 to Jan’20) - Head office, Mumbai

Six Sigma Green Belt - Redirection of RTO to branch, TAT reduced by 7 days
Reduction of Insta Kit execution TAT from 14 days to 7 days
Reduction in invoice processing TAT from 30 days to 15-20 days
Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
Automation - Robotics updation (DMS) & API Integration
Pin printing shifted to Euronet from FIS after switch migration
Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
Outsourcing - RTO Management & Vendor onboarding
Pin mailer, Welcome Kit, communication printing and logistic management

IDFC Bank Ltd – Manager (Mar’15 to Nov’16) - Head office, Mumbai

Formation of Process, Policies & Compliance of newly start-up Bank
Automation – Development of DMS & Billing Module
Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
Retail Liability - Regulation, Compliance, Quality checks & Reconciliation

ICICI Bank Ltd - Deputy Manager (Jun’06 to Mar’15) – NOC, Mumbai

Retail Branch Banking – Operation & Customer Service
Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
Automation – Development of DMS, Billing Module & Integration (MB/IB)
Reduction in customer complaints
Courier first attempt
Direct tie up with India Post (BNPL) & get benefit in terms of rebate to the bank
Retail Liability - Regulation, Compliance, Quality checks & Reconciliation
Vendor Management – Onboarding, Score Card & Performance Monitoring
Centralized Pin issuance and Deliverables (Logistics) across globe for Retail Liability & Asset Products