Vijayakumar D

Extensive experience in medical equipment manufacturing with 22 years in production and quality assurance. Expertise in product performance development, feedback analysis, and providing customer and technical support. Demonstrated leadership in guiding teams to meet and exceed objectives.

Manager Support Lead - Technical Team at Mis Ambal Soft info tech Pvt Ltd. (2023-07 – Present)

• SQL flatform data management system - Electronics Medical Record management system - EMRMS. • Product support for team and Provide product training for the team for the skill development. • Visiting customer place with team for customer site - problem solving - feedback analysis - performance - customer requirement - risk analysis FMEA. • Coordinating with the R&D team for the data for product improvement etc. • Audited and Organized records for ISO 13485:2016 facing external audit.

Manager Technical Support at Mis Schiller India Pvt Ltd. (2014-04 – 2023-06)

• Managed product quality for medical equipment, ensuring compliance with industry standards. • Led projects including ECG machines and defibrillators, addressing customer issues through root cause analysis and CAPA initiatives. • Identified program-level errors in product software and embedded circuits to enhance reliability. • Conducted periodic analyses of warranty failures, providing detailed MIS reports to R&D and management for corrective actions. • Guided technical support team in troubleshooting PCB-level issues, improving resolution times. • Visited customer sites for root cause analysis, coordinating with R&D to resolve complaints within TAT. • Delivered technical support to all customer support engineers, facilitating ongoing product training sessions. • Managed technical support team, offering dedicated online assistance to customer service engineers.

Production Product Specialist -

• Coordinated production and R&D for comprehensive product technical support. • Strengthened design verification processes to support Continuous Improvement programs. • Handled complaints and analyzed product performance feedback effectively. • Developed procedures, flowcharts, and planning strategies for new product introductions. • Executed regulatory initiatives while ensuring compliance with ISO 13485:2003 standards. • Managed engineering changes and processed experimental job orders efficiently. • Analyzed field failures to identify quality issues and implement effective remedies. • Oversaw inventory management, quality improvement, process scheduling, and maintenance tasks.

Senior Production Engineer

• Developing production plans & schedules and arranging for resources to ensure achievement of predetermined targets of products. • Supervising production team for various product manufacturing, As per plan and follow up the required materials to achieve target. • Monitoring projects with respect to cost, resource development, and productivity improvement & manpower planning to ensure timely completion of the set target. • Troubleshooting all technical problems; ensuring that the work executed are in compliance with the pre-set quality specifications. • Given training to all the Production technicians, to improve the productivity. • Reporting to HO and Management of plan vs. achieved. • Performing production activities material follow up PCB trouble shooting and analyses the failure and inform to R&D for further quality improvement.

Hardware Engineer at Mis. Pragati Training Division (2003-04 – 2004-03) •

Managed computer hardware upkeep, encompassing PC assembly and comprehensive troubleshooting. • Handled PCB troubleshooting at the component level for effective repairs. • Fixed operating system errors to ensure optimal performance.

B.E in Electrical and Electronics Engineering – Government College of Technology (2003-01)

Diploma in Embedded System and Application – Annamalai University

Diploma in Hardware Maintenance – Pragathi Training Division