Manager Support Lead - Technical Team at Mis Ambal Soft info tech Pvt Ltd. (2023-07 – Present)
- SQL flatform data management system - Electronics Medical Record management system - EMRMS.
- Product support for team and Provide product training for the team for the skill development.
- Visiting customer place with team for customer site - problem solving - feedback analysis - performance - customer requirement - risk analysis FMEA.
- Coordinating with the R&D team for the data for product improvement etc.
- Audited and Organized records for ISO 13485:2016 facing external audit.
Manager Technical Support at Mis Schiller India Pvt Ltd. (2014-04 – 2023-06)
- Managed product quality for medical equipment, ensuring compliance with industry standards.
- Led projects including ECG machines and defibrillators, addressing customer issues through root cause analysis and CAPA initiatives.
- Identified program-level errors in product software and embedded circuits to enhance reliability.
- Conducted periodic analyses of warranty failures, providing detailed MIS reports to R&D and management for corrective actions.
- Guided technical support team in troubleshooting PCB-level issues, improving resolution times.
- Visited customer sites for root cause analysis, coordinating with R&D to resolve complaints within TAT.
- Delivered technical support to all customer support engineers, facilitating ongoing product training sessions.
- Managed technical support team, offering dedicated online assistance to customer service engineers.
Production Product Specialist at Mis Schiller India Pvt Ltd. (2009-01 – 2014-03)
- Coordinated production and R&D for comprehensive product technical support.
- Strengthened design verification processes to support Continuous Improvement programs.
- Handled complaints and analyzed product performance feedback effectively.
- Developed procedures, flowcharts, and planning strategies for new product introductions.
- Executed regulatory initiatives while ensuring compliance with ISO 13485:2003 standards.
- Managed engineering changes and processed experimental job orders efficiently.
- Analyzed field failures to identify quality issues and implement effective remedies.
- Oversaw inventory management, quality improvement, process scheduling, and maintenance tasks.
Senior Production Engineer at Mis Schiller India Pvt Ltd. (2004-04 – 2008-12)
- Developing production plans & schedules and arranging for resources to ensure achievement of predetermined targets of products.
- Supervising production team for various product manufacturing, As per plan and follow up the required materials to achieve target.
- Monitoring projects with respect to cost, resource development, and productivity improvement & manpower planning to ensure timely completion of the set target.
- Troubleshooting all technical problems; ensuring that the work executed are in compliance with the pre-set quality specifications.
- Given training to all the Production technicians, to improve the productivity.
- Reporting to HO and Management of plan vs. achieved.
- Performing production activities material follow up PCB trouble shooting and analyses the failure and inform to R&D for further quality improvement.
Hardware Engineer at Mis. Pragati Training Division (2003-04 – 2004-03)
- Managed computer hardware upkeep, encompassing PC assembly and comprehensive troubleshooting.
- Handled PCB troubleshooting at the component level for effective repairs.
- Fixed operating system errors to ensure optimal performance.
