Sr. PeopleSoft Admin – Contract with IBM at IBRIDGE Tech Soft (2026-01 – 2026-07)
Administered and optimized complex PeopleSoft production and non-production environments for IBM's client-DBS Tech, driving the successful delivery of the critical PSGL (PeopleSoft General Ledger) project.
- Spearheaded the design and deployment of secure SFTP/SSH communication channels between PeopleSoft architectures and external systems using Tectia SSH.
- Maintained rigorous access controls by securely managing credentials and performing critical password resets for core administrative PeopleSoft accounts across production landscapes.
- Strengthened enterprise security posture by proactively deploying critical Oracle WebLogic security patches and vulnerability fixes across prod and non-prod tiers.
- Orchestrated daily operational workflows, system health monitoring, and change management governance utilizing enterprise tools including CyberArk, Magic, and formal ITSM frameworks.
- Diagnosed and resolved complex cross-tier application and infrastructure issues across heterogeneous AIX, Linux, and Windows server environments in DB2 and MS-SQL databases.
Lead – Software Engineering – Technical Specialist at Kyndryl India (2021-09 – 2025-11)
Led PeopleSoft technical support across multiple concurrent clients using an efficient onsite/offshore delivery model.
- Served as Client Technical Lead managing production support for HCM, FIN, and Campus Solutions modules.
- Managed multi-cloud environments across OCI, IBM Cloud, and Azure, including hosting administration.
- Administered diverse technologies including PeopleSoft, Oracle DB, MS-SQL, WebLogic, Elasticsearch, and Linux/Windows servers.
- Optimized system performance through proactive monitoring, advanced troubleshooting, and performance tuning.
- Executed critical maintenance including SSL certificate renewals, WebLogic CPU patching, and firewall change management.
- Provisioned OCI cloud infrastructure managing VMs, block/object storage, and load balancer configurations.
- Collaborated across cross-functional teams including Network, Security, OS, and DBA units to accelerate issue resolution.
Technical Lead – Software Engineering at IBM India (2016-04 – 2021-09)
Led multi-client PeopleSoft technical support across diverse environments as Client Technical Lead within a global onsite/offshore model.
- Managed simultaneous production support for multiple enterprise clients across HCM, FIN, and Campus Solutions modules.
- Administered multi-cloud and hosted environments, leveraging Oracle Cloud Infrastructure (OCI) console to manage VMs, block storage, and object storage.
- Engineered end-to-end technical troubleshooting, using rigorous system monitoring and deep analysis to isolate and resolve critical PeopleSoft issues.
- Optimized system performance and reliability through expert performance tuning, load balancer SSL renewals, and automated shell/Perl scripting.
- Orchestrated critical infrastructure maintenance, handling WebLogic CPU patching, firewall change requests, network configurations, and pre/post setup validations.
- Directed high-priority incident management (SEV) to maintain maximum uptime and strict SLA adherence for enterprise Linux and Windows infrastructure.
Technical Specialist – Managed Hosting & Application Support at AT&T Global Business Services, India (2012-08 – 2016-04)
Served as PeopleSoft Administrator-CTL at AT&T Global Business Services India, driving technical excellence within a global onsite/offshore delivery model.
- Managed end-to-end production support for an extensive portfolio of over 50 enterprise clients, ensuring high availability and seamless business continuity.
- Delivered comprehensive cross-module administration, supporting Finance, HR, Portal, EPM, ELM, CRM, and Campus Solutions environments.
- Spearheaded system performance tuning and continuous server verification to optimize system response times and infrastructure stability.
- Owned complex incident resolution, rapidly diagnosing and resolving major and minor technical issues across both PeopleSoft and integrated non-PeopleSoft systems.
Software Engineer – PeopleSoft Administration & Upgrade at HSBC Software Development INDIA Pvt Ltd (2011-07 – 2012-08)
Served as PeopleSoft Administrator within HSBC's global administration, upgrade, and support team, focusing on the critical Standalone General Ledger (SAGL) project.
- Managed the full-lifecycle production build of PeopleSoft FSCM 9.1 on PeopleTools 8.51.03 across international regions (US, France, Mexico, and India).
- Installed and maintained cross-platform infrastructure utilizing Linux and Windows environments for PeopleTools, Oracle Tuxedo 10g, and IBM WebSphere.
- Successfully steered a PeopleTools technical upgrade from version 8.51.03 to 8.52.06, ensuring zero disruption to existing business processes.
- Executed application patching by applying Maintenance Packs and bundles through Change Assistant across test, demo, and copy of production databases.
- Configured advanced security and integration protocols, including WebSphere SSL implementations, Integration Broker, and Single Sign-On (SSO).
- Optimized environment manageability by integrating Micro Focus COBOL, Verity Search, PeopleBooks (ODLA), and deploying custom automation shell scripts for health monitoring.
Senior Software Engineer – PeopleSoft Administration & Upgrade at Wipro Ltd, India (2010-07 – 2011-07)
Led technical upgrade initiatives for Capital One and other enterprise clients.
- Authored comprehensive technical upgrade roadmaps for Capital One, utilizing Oracle Support frameworks to map out direct and multi-hop paths for Finance, HRMS, and Portal applications.
- Strategized the multi-stage Portal upgrade, designing documentation to transition from 8.40/PT8.45 to 9.0/PT8.50, and subsequently to 9.1/PT8.50.
- Engineered the blueprint for the HRMS Upgrade from 8.8/PT8.48 to 9.1/PT8.51 (Feature Pack 1) and the FSCM Upgrade from 8.8/PT8.45 to 9.1/PT8.50.
- Orchestrated Change Assistant (CA) configurations, finalizing upgrade steps, customizing templates, and deploying all required pre-upgrade prerequisites to Demo environments.
- Successfully executed the full lifecycle of upgrade passes for FSCM and Portal, including Initial Pass, Move to Production (MTP1, MTP2-SIT, MTP3-UAT), and Operations Readiness Testing (ORT).
- Managed a complex multi-hop live cutover (Go-Live) for both the PeopleSoft Enterprise Portal and FSCM 9.1 applications on PeopleTools 8.50.
- Led data conversion strategies during the Enterprise Portal upgrade.
