Vikas Kumar Gaurav

I'm a technology leader with over 19 years of experience in delivering robust enterprise solutions across PeopleSoft ERP, cloud platforms (Azure, OCI), and managed hosting environments. My career journey spans roles in technical leadership, administration, and upgrade projects, where I've consistently driven operational excellence and innovation. I lead multi-client production support for PeopleSoft applications, ensuring high availability and performance in complex, multi-cloud ecosystems.

My expertise includes performance tuning, automation, SSL/security, and troubleshooting mission-critical systems. What sets me apart is a unique blend of technical depth and domain knowledge—having worked in the banking sector, I understand both the functional and technical aspects of financial systems. This enables me to design solutions that are not only technically sound but also aligned with business needs.

Passionate about cloud transformation, digital modernization, solving complex technical challenges, and fostering collaboration.

Sr. PeopleSoft Admin – Contract with IBM at IBRIDGE Tech Soft (2026-01 – 2026-07)

Administered and optimized complex PeopleSoft production and non-production environments for IBM's client-DBS Tech, driving the successful delivery of the critical PSGL (PeopleSoft General Ledger) project.

• Spearheaded the design and deployment of secure SFTP/SSH communication channels between PeopleSoft architectures and external systems using Tectia SSH.
• Maintained rigorous access controls by securely managing credentials and performing critical password resets for core administrative PeopleSoft accounts across production landscapes.
• Strengthened enterprise security posture by proactively deploying critical Oracle WebLogic security patches and vulnerability fixes across prod and non-prod tiers.
• Orchestrated daily operational workflows, system health monitoring, and change management governance utilizing enterprise tools including CyberArk, Magic, and formal ITSM frameworks.
• Diagnosed and resolved complex cross-tier application and infrastructure issues across heterogeneous AIX, Linux, and Windows server environments in DB2 and MS-SQL databases.

Lead – Software Engineering – Technical Specialist at Kyndryl India (2021-09 – 2025-11)

Led PeopleSoft technical support across multiple concurrent clients using an efficient onsite/offshore delivery model.

• Served as Client Technical Lead managing production support for HCM, FIN, and Campus Solutions modules.
• Managed multi-cloud environments across OCI, IBM Cloud, and Azure, including hosting administration.
• Administered diverse technologies including PeopleSoft, Oracle DB, MS-SQL, WebLogic, Elasticsearch, and Linux/Windows servers.
• Optimized system performance through proactive monitoring, advanced troubleshooting, and performance tuning.
• Executed critical maintenance including SSL certificate renewals, WebLogic CPU patching, and firewall change management.
• Provisioned OCI cloud infrastructure managing VMs, block/object storage, and load balancer configurations.
• Collaborated across cross-functional teams including Network, Security, OS, and DBA units to accelerate issue resolution.

Technical Lead – Software Engineering at IBM India (2016-04 – 2021-09)

Led multi-client PeopleSoft technical support across diverse environments as Client Technical Lead within a global onsite/offshore model.

• Managed simultaneous production support for multiple enterprise clients across HCM, FIN, and Campus Solutions modules.
• Administered multi-cloud and hosted environments, leveraging Oracle Cloud Infrastructure (OCI) console to manage VMs, block storage, and object storage.
• Engineered end-to-end technical troubleshooting, using rigorous system monitoring and deep analysis to isolate and resolve critical PeopleSoft issues.
• Optimized system performance and reliability through expert performance tuning, load balancer SSL renewals, and automated shell/Perl scripting.
• Orchestrated critical infrastructure maintenance, handling WebLogic CPU patching, firewall change requests, network configurations, and pre/post setup validations.
• Directed high-priority incident management (SEV) to maintain maximum uptime and strict SLA adherence for enterprise Linux and Windows infrastructure.

Technical Specialist – Managed Hosting & Application Support at AT&T Global Business Services, India (2012-08 – 2016-04)

Served as PeopleSoft Administrator-CTL at AT&T Global Business Services India, driving technical excellence within a global onsite/offshore delivery model.

• Managed end-to-end production support for an extensive portfolio of over 50 enterprise clients, ensuring high availability and seamless business continuity.
• Delivered comprehensive cross-module administration, supporting Finance, HR, Portal, EPM, ELM, CRM, and Campus Solutions environments.
• Spearheaded system performance tuning and continuous server verification to optimize system response times and infrastructure stability.
• Owned complex incident resolution, rapidly diagnosing and resolving major and minor technical issues across both PeopleSoft and integrated non-PeopleSoft systems.

Software Engineer – PeopleSoft Administration & Upgrade at HSBC Software Development INDIA Pvt Ltd (2011-07 – 2012-08)

Served as PeopleSoft Administrator within HSBC's global administration, upgrade, and support team, focusing on the critical Standalone General Ledger (SAGL) project.

• Managed the full-lifecycle production build of PeopleSoft FSCM 9.1 on PeopleTools 8.51.03 across international regions (US, France, Mexico, and India).
• Installed and maintained cross-platform infrastructure utilizing Linux and Windows environments for PeopleTools, Oracle Tuxedo 10g, and IBM WebSphere.
• Successfully steered a PeopleTools technical upgrade from version 8.51.03 to 8.52.06, ensuring zero disruption to existing business processes.
• Executed application patching by applying Maintenance Packs and bundles through Change Assistant across test, demo, and copy of production databases.
• Configured advanced security and integration protocols, including WebSphere SSL implementations, Integration Broker, and Single Sign-On (SSO).
• Optimized environment manageability by integrating Micro Focus COBOL, Verity Search, PeopleBooks (ODLA), and deploying custom automation shell scripts for health monitoring.

Senior Software Engineer – PeopleSoft Administration & Upgrade at Wipro Ltd, India (2010-07 – 2011-07)

Led technical upgrade initiatives for Capital One and other enterprise clients.

• Authored comprehensive technical upgrade roadmaps for Capital One, utilizing Oracle Support frameworks to map out direct and multi-hop paths for Finance, HRMS, and Portal applications.
• Strategized the multi-stage Portal upgrade, designing documentation to transition from 8.40/PT8.45 to 9.0/PT8.50, and subsequently to 9.1/PT8.50.
• Engineered the blueprint for the HRMS Upgrade from 8.8/PT8.48 to 9.1/PT8.51 (Feature Pack 1) and the FSCM Upgrade from 8.8/PT8.45 to 9.1/PT8.50.
• Orchestrated Change Assistant (CA) configurations, finalizing upgrade steps, customizing templates, and deploying all required pre-upgrade prerequisites to Demo environments.
• Successfully executed the full lifecycle of upgrade passes for FSCM and Portal, including Initial Pass, Move to Production (MTP1, MTP2-SIT, MTP3-UAT), and Operations Readiness Testing (ORT).
• Managed a complex multi-hop live cutover (Go-Live) for both the PeopleSoft Enterprise Portal and FSCM 9.1 applications on PeopleTools 8.50.
• Led data conversion strategies during the Enterprise Portal upgrade.

Bachelor of Engineering in Computer Science – Oriental Institute of Science & Technology, Rajiv Gandhi Technical University (2002 – 2006)