Priyanka Ghanta

Results-driven Technical Account Manager with 10+ years of experience in cloud solutions, SaaS platforms, and enterprise client management. Skilled in bridging technical expertise with business strategies to deliver customer success, cost optimization, and scalable cloud adoption. Adept at managing stakeholder relationships, service delivery, and post-implementation support for Fortune 500 clients.

Seeking to leverage 10 years of experience to drive customer satisfaction and long-term account growth in next role.

Technical Account Manager-IT - HighRadius

(2023-01 - 2025-03)

Associate Technical Account Manager-IT - Netenrich

(2021-09 - 2022-12)

Assisting clients with service-related technical aspects and deliver high level of support by interfacing between internal Cloud team and UK based client. Responding in timely way for all the project and service-related technical queries. Handled range of activities related to improving the operational health of overall cloud environment managed under cloud managed services by NetEnrich.

• KEY Customers (Accounts handled-Tech Data, UK, WWT US)
• Tracking the status of all the provisioning and cloud assessment and migrations projects in Azure DevOps tool
• Contributed to client satisfaction, improved the quality of cloud express reports which includes SLA details, Tickets and Alerts, service request count, availability of cloud VM's, Cost optimization recommendations, patching summary, Antivirus supported summary
• Improved Operational stability and performance with tailored service delivery plans and worked on improvement in quality of services delivered to the clients
• Managed the Service Delivery and continuous follow ups of managed services outlined in the SOW signed with the Client
• Experience in Cloud Migration from On-Premises to MS Azure using Azure Site Recovery (ASR) and Azure Migrate tools
• Deploying and managing workloads on Azure Resource Manager (ARM) Virtual Machines
• Configuring the VMs in Availability Set to provide higher availability for virtual machines
• Deploying VMs into Azure Virtual Networks
• Configuring storage account access, diagnostics & monitoring
• Deploy and Manage the Azure Services like Virtual Machines, Web Apps, Storage, Azure Active Directory, and Virtual Networks
• Effectively communicated the status of cloud Migrations, assessments, and provisioning projects with the client
• Responsible to review the Assessments and migrations reports before the delivery of the project
• Communicated the value of delivered services to the client through weekly and monthly Service review calls with the client
• Orchestrated reactive and proactive support offerings related to an organization's operation and cost optimization of their IT infrastructure, Office 365 adoption, Azure Integration, and overall business objectives through quality Service Delivery Management
• Reviewing daily tickets report to identify the SLA breache

IT Business Analyst - Payswiff Technologies

(2018-04 - 2019-01)

Worked with digital payments Industry, basically Payswiff provides digital payments processing solutions to merchants either through MPOS devices or mobile apps and provides SDK and Payment gateway kit to websites all over India.

Being Business

Analyst from Product team am responsible to Initiate documentation, like writing Business requirement document, High level and detailed use case documents and change requests (CR) documents, provide Simple, secure, and scalable GST solutions designed especially for small/medium businesses and enterprises.

• Coached team as Scrum Master from Product team with a focus on guiding the teams towards Agile framework
• Introduced Agile methodology to manage all the Products development lifecycle existing with Payswiff technologies and took major part in Jira setup which is project management initiative
• Conducted requirements elicitation by performing document analysis, interviewing the client, prepared prototypes using draw.io tool
• Participated in brainstorming activities to draw more insights of the project
• Contributed to Sprint planning, review, and sprint retrospective meetings

IT Business Analyst - PopcornApps

(2017-09 - 2018-01)

Developed high-quality design documents within a scheduled timeframe in IEEE standards. Assisting with the business and Facilitating requirement gathering activity and interviews to identify, translate and document business and user needs into detailed, testable, and verifiable business, functional and system requirement specifications.

• Planning, monitoring, and Eliciting requirements, Representing the customer by being responsible for managing the Product Backlog
• Prepared test scenarios to meet PCI-DSS certification standards
• Elaboration of Epics and Stories, including priority, test, and acceptance criteria
• Implemented various priority techniques to prioritize the requirements as per their category (must, should, could, would) and estimated the cost of implementing and level of effort required to make changes in the sprint backlog items
• Estimated the potential impact of risks using various techniques like top-down method, bottom-up, parametric estimation, Delphi, PERT and Rolling wave
• Streamlined the requirements verification process by Data Modelling and Data mining methods
• Experienced in analysing the SQL data to identify patterns, explore data to resolve production issues
• Experienced in writing SQL commands to retrieve rich sets of data to perform root cause analysis and gap analysis and document them to quickly present the anomalies of data

Quality Analyst - RealPage Ind

(2014-10 - 2016-06)

Worked with appropriate team leaders to ensure quality of test deliverables & timely completion of individual test plans, Prepared scenarios for user stories posted in JIRA. Involved in Analysing requirements during the requirements and Design phase of Project. Worked on Client portal to import the Cases created by the External Customer and to export the product alerts, for sharing the upcoming Product information to the Customer.

• Used Waterfall & AGILE methodologies, conducted SCRUM/Sprint planning meetings
• Attending the Sprint Planning meetings and support the team in understanding the tasks assigned in the planning
• Conducting the daily Scrums and keep track of the sprint work items, bugs and release items
• Conducting Sprint Reviews and Retrospectives meetings
• Tracking and monitoring the product progress at the end of every Sprint
• Gather requirements from both internal and external subject matter experts

Associate Software Engineer - Adroitent

(2013-06 - 2014-10)

As a Software Engineer, I'm responsible for analysing the functional requirements and writing detail test cases and scenarios for various modules of the application. Performed all phases of end-to-end testing which includes Functional Testing, System, User Acceptance testing, GUI testing, negative testing, and smoke testing of the Application. Participated in Functional requirements review meetings, testing status review meetings, daily defect status meetings, Brainstorming and Mind mapping activities.

Worked as Quality Analyst for Health Care projects called Medicaid, HIX.

• The defect-tracking and management tool, Jira is used to track update and report defects

Master of Science - Software Engineering - De Montfort University (DMU) (2019 - 2021)

MBA - Marketing and Database systems - Osmania University (2016 - 2018)

Bachelor's - Computer Science - JNTU (2009 - 2013)