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Vikram Chaudhry

Chief Operating Officer (COO), Customer Experience & Business Transformation Executive, Enterprise Operations Leader

Talent
MumbaiMember since August 8, 2026
Strategic PlanningRevenue GrowthStakeholder ManagementEnterprise OperationsBusiness TransformationProcess OptimizationGlobal LogisticsMarket ExpansionCRM ImplementationGovernanceComplianceDigital PlatformsProduct LaunchesRegulatory ComplianceDigitization
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Strategic PlanningRevenue GrowthStakeholder ManagementEnterprise OperationsBusiness Transformation

About

Senior business executive with 25+ years of experience leading high-growth businesses across fintech, manufacturing, consumer products and global operations. Proven track record of scaling businesses, driving revenue growth, building strategic partnerships, leading cross-functional organizations and operating in regulated environments. Experienced in business transformation, digital platforms, governance, compliance, market expansion and executive stakeholder management across India and international markets.

Experience

Chief Operating Officer (COO) at Stellar Limited (2024-07 – Present)

Oversee operational governance and drive profitability through strategic initiatives and performance management across global functions. Foster cross-functional collaboration among Sales, Operations, Procurement, Supply Chain, and Product Management to enhance efficiency and scalability. Spearhead business transformation programs, streamlining processes and cultivating a culture of continuous improvement.

Direct enterprise-wide CRM implementation, redesigning business processes and enhancing operational visibility.

  • Optimized cost structures, contributing to significant profitability improvements.
  • Championed supplier development and production planning, ensuring quality assurance and efficiency.
  • Automated workflows, reducing process times and increasing operational transparency.
  • Strengthened governance frameworks to support robust operational controls.

Principal Consultant at CIEL HR (2023-12 – Present)

Advised organisations on leadership hiring and spearheaded business transformation and operational structuring initiatives. Drove projects to enhance operational efficiency and guided leadership teams in restructuring for optimal performance. Implemented strategies focused on sustainable growth and process improvement.

  • Led business transformation projects to enhance operational efficiency.
  • Guided leadership teams in restructuring operations for optimal performance.
  • Implemented strategies for sustainable growth and process improvement.

Chief Business Officer at E-Revbay Private Limited (2022-01 – 2023-12)

Directed strategic business operations and growth initiatives, establishing scalable frameworks and enhancing cross-functional execution in a high-growth fintech startup. Drove revenue growth through market expansion, strategic partnerships, and process optimization. Championed business transformation initiatives that improved operational capabilities, elevated customer experience, and facilitated sustainable scale.

  • Spearheaded development of innovative operating models to support rapid growth.
  • Fostered key partnerships that expanded market reach and revenue streams.
  • Implemented process improvements that enhanced efficiency and customer satisfaction.

Head – EXIM, Global Logistics & Operations at Aditya Birla Group (2014-07 – 2018-12)

Oversaw export, import, and logistics operations for multiple manufacturing units, enhancing process efficiency and compliance. Streamlined supply chain processes across eight facilities to improve coordination. Managed end-to-end regulatory compliance for exports and imports, ensuring adherence to customs and trade documentation requirements.

  • Negotiated freight, establishing strategic vendor partnerships for cost optimization.
  • Spearheaded digitization and implementation of SOPs to boost operational efficiency.
  • Ensured timely claim realization for export incentive schemes.

Business Head – Consumer Products at Aditya Birla Group (2009-01 – 2014-06)

Directed comprehensive business operations encompassing Sales, Marketing, Distribution, and Profitability, achieving substantial growth and market expansion. Formulated and implemented Go-to-Market strategies, leading successful product launches and broadening business reach. Cultivated key account relationships and exports, enhancing partnerships and boosting revenue. Supervised large operational teams, streamlining processes for improved efficiency and profitability.

  • Developed Go-to-Market strategies, launching new products effectively.
  • Enhanced relationships with strategic partners, driving revenue growth.
  • Optimized processes within operational teams for increased efficiency.

Regional Manager – Sales & Marketing at Aditya Birla Group (2004-07 – 2008-12)

Oversaw regional sales operations, emphasising distributor development and market expansion. Drove strategic sales initiatives to capture market share and enhance brand visibility. Cultivated and reinforced distributor networks to facilitate growth and improve performance.

  • Increased market share by implementing strategic sales initiatives.
  • Developed and strengthened distributor networks to drive growth.

Area Manager – Sales & Marketing at Aditya Birla Group (2002-01 – 2004-06)

Oversaw sales and marketing operations for designated territory, driving growth and expanding channels. Enhanced customer engagement through targeted strategies and initiatives. Collaborated with cross-functional teams to align objectives and ensure effective execution.

  • Achieved substantial territory growth through innovative marketing efforts.
  • Implemented strategies that significantly increased market reach and customer satisfaction.

Area Sales Executive at The Coca-Cola Company (1999-01 – 2002-12)

Directed sales operations and strengthened distributor partnerships to drive territory expansion and growth. Optimized distributor networks and aligned sales strategies to enhance revenue. Implemented targeted growth initiatives and managed relationships to elevate market presence.

  • Increased revenue by optimising distributor networks and aligning sales strategies.
  • Enhanced market presence through targeted growth initiatives and relationship management.

Sales Executive at Cadbury Schweppes (1998-06 – 1999-06)

Oversaw frontline sales and distribution operations, optimising processes to enhance revenue growth in competitive markets. Developed and executed strategic plans to improve market penetration and drive sales performance. Focused on increasing efficiency through effective distribution management.

  • Increased sales efficiency by streamlining distribution channels.
  • Implemented strategic planning to boost market penetration.
  • Drove revenue growth through targeted sales initiatives.

Education

Executive - Senior Management Program – Indian Institute of Management, Calcutta

MBA in Marketing – Punjabi University

B.Sc. in Mathematics – Panjab University

Skills

Chief Operating Officer (COO)Enterprise Operations Leader

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