Vimal Sachan
Service and Operations Manager at Compact Diagnostic Pvt Ltd
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About
Service and Operations Manager with 25+ years of experience in medical diagnostic equipment installation, maintenance, and service operations. Proven track record of leading engineering teams, reducing downtime by 30%, and maintaining 95%+ customer satisfaction. Experienced in international installations, technical training, and ISO-compliant service processes.
Experience
Service and Operations Manager at COMPACT DIAGNOSTIC PVT LTD (2025-07 – Present)
- Leading nationwide service operations for diagnostic instruments across 120+ laboratory and hospital sites
- Managing and mentoring a team of field service engineers responsible for installation and troubleshooting
- Driving preventive maintenance programs to ensure high instrument uptime
- Overseeing installation and commissioning of hematology, biochemistry, and HbA1c systems
Service and Operations Manager at CAREWELL BIOTECH PVT LTD (2009-07 – 2025-06)
- Led a team of field engineers supporting multiple diagnostic laboratories
- Reduced equipment downtime by 30% through preventive maintenance
- Executed international installation and training projects in Libya and Nepal
- Designed technical training programs lowering operational errors by 90%
- Improved spare parts planning ensuring 99% service continuity
Senior Sales and Service Engineer at URILAB SYSTEMS PVT LTD (2004-09 – 2009-06)
- Installed and maintained diagnostic equipment across North India
- Improved customer retention by 25% through strong after-sales service
- Supported sales through technical demonstrations and consultation
Education
Diploma in Electronics Engineering – U.P. Technical Board, India
