Vinay Gaur

Operations professional with 5+ years of experience in Quick Commerce, Store Operations, Last Mile Management, Inventory Control, and Team Leadership. Proven track record in Cost Optimization, Shrinkage Reduction, Manpower Productivity, and KPI management across High-Volume stores.

Store Manager - Merabo Labs Pvt. Ltd. (Dealshare) - Lucknow, Uttar Pradesh

(2025-07)

• Increased daily orders from 400→650 (+63% growth) through 3 Months BTL campaign.
• Optimized seasonal SKU rotation to prevent dead stock and improve working capital.
• Improved IPP from 150→200.
• Maintained 100% Fill Rate.
• Controlled picker attrition using Incentives & Zero Tolerance on Unplanned Leave.
• Reduced manpower from 24→ 20→16 MP.
• Increased productivity per picker via IPP restructuring.
• Reduced rider cost per KM payout (₹5→₹4/KM).
• Reduced delivery CPO by 21% through incentive restructuring and fleet optimization.
• Strong control on Missing & Partial complaints via rider huddles.
• Timely vendors return & recirculation of non-moving SKUs.
• Controlled IPP & DH Defect within operational benchmark levels.
• Strict W2W, CC & Bin Audit compliance.
• 100% Bin Accuracy.
• 100% MTD Task Adherence.
• 100% GRN & Putway Validation.
• Reduced Rider CPO from ₹70→ ₹60→₹55 Per/Order.
• Structured base/pay & KM payout (₹5→₹4/KM).
• Reduced max incentive slab 400→300.
• Achieved incentive threshold 25→ 28 orders.
• Achieved ₹15 Per/Order additional savings.
• Reduced order cancellation from (15%→5%).
• Achieved perishable dump/loss (2% →0.5%).
• Achieved 0% expiry loss in Milk, Bread & Eggs.
• Reduced F&V complaints (1.5%→ 0.2%).
• Reduced FC from (2%→0%).
• Managed 3 Stores (1 FOCO & 2 COCO).
• Handled 1500+ daily order volume across stores.
• Focused on high-revenue store operations and business performance.
• Monitored Store Defect, IPP & customer complaint metrics.
• Improved operational efficiency and customer experience.
• Ensured smooth inventory, rider & fulfilment operations.
• Conducted controlled W2W audit and identified ₹5,000 negative shrinkage.
• Improved inventory health from ₹5,000 negative to ₹15,000 positive value through daily SKU tracking and structured audits.
• Reduced PO NYR from 5 to 2 by tightening inward and GRN control.
• Implemented daily perishable monitoring with dedicated manpower allocation.
• Significantly reduced expiry-related complaints through proactive stock rotation (FIFO).
• Controlled rider attrition via incentives and surge planning.
• Managed daily rider coaching and performance tracking.
• Enforced grooming and attendance discipline.
• Reduced absenteeism through structured monitoring and motivation framework.
• Managed end-to-end last mile operations across multi-store network with focus on rider productivity, delivery SLA, customer experience, and cost optimization.
• Reduced SKU picking time from 5 minutes to 2 minutes.
• Optimized average take time to 18 seconds per SKU.
• Increased IPP from 120 to 200 through better stacking, facing, and packing control.
• Improved overall store process flow and manpower efficiency.
• Took charge of store stabilization across multiple metrics (IPP, PAT, Shrinkage, defects).
• Successfully stabilized major KPIs within operational timelines.
• Established daily review mechanisms and accountability structures.
• Reduced melting complaints from 6% to 0.2%.
• Reduced missing complaints from 4% to 0% through daily rider huddles and strict tracking.
• Strengthened packing and dispatch accuracy to improve order quality, resulting in higher delivery efficiency and enhanced customer trust.

Delivery Hub Manager - Kiranakart Tech. Pvt Ltd. (Zepto) - Gurugram, Haryana

(2023-07 - 2025-07)

• Increased orders from 400 Orders/Day to 650 Orders/Day.
• Achieved 3 Lakhs Monthly Savings in Operation Cost.
• Reduced Order Cancellation Rate from 15% to 5%.
• Improved Inventory Health from -5K to +15K.
• Achieved 0% Loss Expiry for Perishable Products (Bread, Dairy & Egg).
• Improved Rider Retention from 35% to 5% attrition rate.

Ops Executive - Spencer's Retail Pvt. Ltd. (Spencer's) - Lucknow, Uttar Pradesh

(2022-06 - 2023-06)

• Managed inward/outward stock movement, replenished shelves, and tracked fast-moving and low-stock items to maintain product availability and minimize stockouts.
• Supported store operations by supervising associates, monitoring attendance and discipline, and ensuring compliance with company SOPs, safety, and audit protocols.
• Consistently achieved and exceeded monthly and quarterly sales targets by driving product visibility, upselling, and maintaining high conversion rates.

Ops Associate - Bakery Shop - Lucknow, Uttar Pradesh

(2020-01 - 2022-05)

• Handled POS billing and cash/card transactions with accuracy, maintained daily sales reports, and supported end-of-day reconciliation.
• Managed inward/outward stock movement, replenished shelves, and tracked fast-moving and low-stock items to maintain product availability and minimize stockouts.
• Ensured proper product display, shelf organization, and store cleanliness to maintain a professional and customer-friendly environment.
• Consistently achieved and exceeded monthly and quarterly sales targets by driving product visibility, upselling, and maintaining high conversion rates.
• Supported store operations by supervising associates, monitoring attendance and discipline, and ensuring compliance with company SOPs, safety, and audit protocols.

MBA - Shoolini University (2026)

BA - Kanpur University (2022)

Intermediate - CBSE Board (2019)

High School - CBSE Board (2017)

LLB (2026)